Expert Support 24/7

By: C3 Solutions  09-12-2011

24/7 support is now a basic expectation when it comes to enterprise level software. But who are you talking to when you call? At C3, you’ll be talking to a qualified Yard Smart technician who will have full access to a mirror of your Yard Smart set-up running in our lab environment.

Go straight to the experts

Our support team is made up of Microsoft Certified Professionals (MCP and MCSE), CITRIX Certified Administrators and technicians certified in a wide variety of platforms. Support is available through a single point of contact via our 800 number. All issues are tracked, analyzed and compiled by our issues database, helping us resolve ongoing issues and speed up service.

Our aim – be part of the solution

From troubleshooting manuals to advanced diagnostics, we’ve covered all the bases to ensure that Yard Smart remains a dependable part of your logistics solution – not part of the problem.


Other products and services from C3 Solutions

09-12-2011

Project in Motion

Our team follows a strict schedule for follow-ups, fine-tuning and continued training – all to ensure your organization gets the maximum impact out of its Yard Smart implementation. That's why the C3 implementation team has worked to combine its experience and expertise with best-in-class processes to create an implementation roadmap we call Project In Motion.


09-12-2011

World-Class Service For Best-In-Class Software

A great solution is about more than just software – it’s about having the team to optimize, configure and implement the software and to make sure the right skills are transferred to your organization. They’ll plan your project, manage your objectives, ensure that you have a seamless go-live, and they’ll even design metrics to help you quantify the impact Yard Smart has.


09-12-2011

Training

Whether your staff is made up of seasoned computer veterans or first-time users, our team of experienced trainers has developed rigorous, pedagogically sound training programs to ensure everyone feels confident and understands his job when it comes time to go live. If you’ve been managing your yard using clipboards and walkie-talkies, then the advent of an all new computer-based YMS.