Government agencies need to control and monitor their users voice services while providing the newest and most productivity increasing applications are often forced to sacrifice service quality to meet oversight requirements for security and management. BroadWorks Government Solutions can be used within the agency's IT infrastructure, enabling the power of standardized VoIP services.
Allows agencies to take advantage of economies of scale, allowing evolutions to VoIP that don't break the budget. Centralize voice platforms are drastically less expensive to procure and operate than distributed platforms.
Offers a full set of open interfaces and monitoring functions that allows central administrators to have full visibility into the use of the voice platforms.
The PBX trunking application controlS TDM or VoIP PBXs in the field, if a hybrid approach is required at your agency. Enhanced overlay features can be deployed in conjunction with remote PBXs enhancing legacy infrastructure and easing the migration to a fully centralized solution.
Employees and workgroups are dramatically more productive, throughput is higher, and support costs are lower when workers can contribute and collaborate from any phone (fixed or mobile), in any location, across any application (Microsoft Outlook/Office, IBM Sametime, Google Apps, CRM and enterprise applications).
Your government communications are entirely safe from natural disasters or building failures/outages, because your UC solution is delivered with built-in, customizable business continuity. If sites become unavailable, services can be redirected very easily. If users or groups are redeployed, their voice services can be setup and ready for them at each new destination.
Each user chooses their preferred mechanism for communication; BroadWorks for Government supports any type of phone, PBX, or mobile; using BroadSoft Xtended, you can integrate your communications solution with the business applications (Microsoft, IBM, Google, CRM, etc.) that your organization uses daily.
BroadWorks for Government is implemented using the latest web technology to enable user self-service and self-training. Simple web based menus enables basic callers to become power users. New training and procedures and be pushed out, lowering cost of training but increasing user satisfaction.
How do I get BroadSoft Government Solutions?
BroadSoft can service your agencies through a variety of resellers, distributors and existing contracts. The following partners have existing contracts with a variety of agencies that can be used to procure BroadWorks: