By: Broadsoft  09-12-2011


BroadSoft BroadTouch™ offers a simple and easy-to-use user interface (UI) that brings together the power of BroadWorks®, our award-winning application platform and BroadCloud™, our hosted, cloud-based service delivery platform. As a result, telecommunications service providers can deploy tightly integrated Unified Communications (UC) services already provided by these platforms, with a homogeneous user experience across a broad range of communication devices and platforms. Such services include high-definition (HD) voice, video calling and conferencing, instant messaging, presence and web collaboration.

BroadSoft BroadTouch enhances BroadSoft's Voice over Long-Term Evolution (VoLTE), Rich Communications Services (RCS), Rich Communications Services Enhanced (RCSe) and IP Multimedia Subsystem (IMS) capabilities by strengthening advanced server functionality with rich user applications.

The BroadSoft BroadTouch portfolio contains a comprehensive line of user experience applications:

Service Provider Benefits

Increased Customer Loyalty

Service providers can extend their UC service capabilities to include the delivery of communications services to the user's preferred mobile device.


By integrating BroadSoft's enhanced mobile and UC services with mobile devices, service providers can create a consistent, branded communications experience across multiple devices.

Quality of Experience

By integrating superior communications applications enabled by BroadWorks and BroadCloud with rich client interface design capabilities, service providers can offer an exceptional Quality of Experience (QoE).

Other products and services from Broadsoft


BroadWorks Applications, Enhanced Services and Integrated Solutions from BroadSoft

Our advanced calling features allow service providers the ability to offer innovative, compelling, revenue-generating solutions to both business and residential customers. BroadWorks goes beyond connecting an IP pipe to a user.


BroadWorks Xtended

BroadSoft Xtended is the latest innovation in BroadSoft's pursuit of improving how we interact, bringing together the carrier-grade BroadWorks voice applications with the leading Web 2.0 solutions. Explore and download customized applications to suit multiple business verticals and residential needs. Over 2,000 developers have created new communications applications. BroadSoft Xtended is giving voice to Web 2.0.


Consumer VoIP Solutions from BroadSoft

With the evolution of IP enabled devices such as media phones, video phones and consumer electronics, all with intuitive easy-to-use interfaces, we are now accustomed to and expect a superior, interactive user experience with any service we use. Starting with a focus of integrating our software with business devices, such as IP desktop phones or conference phones, we have transformed how businesses connect, communicate and collaborate.


Government Solutions from BroadSoft

Government agencies need to control and monitor their users voice services while providing the newest and most productivity increasing applications are often forced to sacrifice service quality to meet oversight requirements for security and management.


Hosted Unified Communications Solutions provided by BroadSoft

The 30,000-person multinational enterprise with hundreds of sites with heterogeneous equipment (PBXs, phones, mobiles) that uses unified communications to reduce operational costs while staying "ahead of the curve" in productivity and competitiveness.


VoIP communications services for business and residential service

With BroadSoft’s portfolio of business solutions – Unified Communications, Hosted PBX/IP Centrex, SIP Trunking, and Mobile Unified Communications – any size or ‘style’ of business can benefit from better communications and collaboration via the seamless integration of business telephony, business applications, and IT/desktop applications.