AD OPT - AD OPT customer service a hallmark of our success

By: Ad Opt Technologies  09-12-2011
Keywords: Airline

Since AD OPT’s crew planning solutions are customized to the unique needs of each airline, so is our approach to customer service.

Whether during deployment, production, training or maintenance support, you can count on AD OPT to provide optimal solutions in a timely, efficient and courteous manner.

Voted “Best Customer Service” by leading airline customers

High-quality, responsive and personalized support is the hallmark of our commitment to customers – a fact reflected in a 2007 survey where
airlines sited AD OPT as highly rated and superior to competing solution providers.

Keywords: Airline

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Other products and services from Ad Opt Technologies


AD OPT - AD OPT education and training for crew planning solutions

AD OPT’s Training Program includes a personalized course portfolio covering all the skills and knowledge required to effectively use our Altitude crew planning solutions suite.Our instructors have in-depth airline industry knowledge of both detailed crew planning and operational business issues. Hands-on practice in a group setting to perform specific activities. Courses are customized to your specific business processes.


AD OPT - AD OPT Customer Care Team has extensive crew planning expertise

AD OPT’s dedicated Customer Care team includes highly trained professionals with unsurpassed product knowledge and crew planning experience.We’ll be right there with you during your peak crew planning production period, offering 24/7 support to solve problems quickly and minimize disruptions to your operations.


AD OPT - AD OPT dedicated support and maintenance services

Dedicated personnel provide a unique blend of crew planning and optimization expertise combined with effective actions/problem solving capabilities in all aspects of our service delivery. AD OPT is committed to assist you in every step of your planning process. AD OPTs’ standard support and maintenance services include.


AD OPT - AD OPT Professional Services get you up and running quickly

Project Management to maintainopen dialog with our customers managing project scope, limiting project risk factors, ensuring the products are delivered on time and meet all the customers’ specifications. Detailed Requirements Analysis to accurately determine the scope of the solution to be delivered and how closely it fulfills our customer’s business requirements.