IT Support

By: I2v  09-12-2011
Keywords: It Support

We have been developing our range of managed support services for nearly five years which has resulted in the most comprehensive and flexible portfolio to be found anywhere on the market.

Clients can choose every level of support required from entry level infrastructure support, to pay-as-you-go solutions right through to fully all encompassing 24/7 nationwide network coverage.

Preventive Maintenance

Workstations / notebooks

IT Support

Per call basis
Bank of hours
Service Level Agreements (SLA)

IT Outsourcing

Concentrate on your core business
Improved cost management controls
Improved service quality
Equipment and software tools

Get to know our Self-Service Portal

The Self-Service portal is a vital component in our technical support process. By enabling our customers to create new service requests and find solutions via the web 24 X 7, we improve the productivity of our support representatives and increase customer satisfaction . Customers can also check the status of their requests online, thereby reducing unneccessary follow-up calls to the help desk to check status.

  • User-friendly web interface for creating new requests.
  • customers can check the status of their requests online.
  • 'My Tasks' noticeboard for reminders.
  • Integrated Knowledge Base module for sharing solutions to common problems.


  • Empower customers to identify solutions quickly.
  • Keep customers informed.
  • Our HelpDesk is available to your customers 24X7.
  • Customers can review history of previous requests.

Keywords: It Support

Other products and services from I2v


Software Development Services

Our software development department is comprised of a team of innovative and dynamic individuals who specialize in application development; be it client/server, distributed, enterprise or browser based.


Placement and Consulting

Companies who have partnered with i2v, have chosen an experienced firm that is deeply committed in providing the best and brightest IT professionals. We have direct access to highly skilled consultants who are carefully selected to answer your business requirements and specific needs. WE'RE COMMITTED TO PROVIDING YOU WITH HIGHLY SKILLED AND DEDICATED RESOURCES TO HELP INCREASE YOUR COMPETITIVE EDGE.


Web Solutions

By understanding the processes that make your business unique, we are able to utilize our creative skills and technological know-how, to build a bespoke solution that will support your business now and in the future. I2v has been providing innovative and affordable Web solutions that enable organizations of all sizes to achieve their online objectives.


Magento Solutions Partners

Magento Solutions partners play a very crucial and important role in the continuous growth and adoption of Magento platforms such as the Magento Enterprise. Magento Solutions Partners are experienced providers who are already successful in delivering effective and viable ecommerce solutions. Integration of Magento to ERP and accounting software. Analytics and online marketing strategies. Our E-Commerce Services in Magento.