At Intellera, we donât just provide service: we coach. This is our âsecret sauceâ. Itâs our dedicated, hands-on approach to guiding our clients through their process improvement projects. In addition to guidance, coaching means that we use proven project management techniques by PMI-certified Project Managers. We have found this approach is an essential ingredient in successful process improvement projects to build accountability and self-sufficiency into the system from the outset.
Our coaching includes needs assessment, training, customization and integration, and support required to ensure the smooth and successful implementation of Business Process Management, Document Management, and Business Intelligence systems in your organization. Our âÃ -la-carteâ service approach means you can choose as much or as little as you need to help you get your systems fully implemented and running successfully.
The initial planning process for any system implementation can be difficult to get started. Thatâs because getting past obstacles such as internal political issues, lack of resources, and time constraints requires careful analysis of your process management requirements. We are committed to applying the most efficient, productive, and profitable approaches to system integration â and having the right strategy in place will ensure successful results.
Our clients look to us to recommend industry best practices and goal-oriented solutions to their process management initiatives, in the following areas:
- Business process definition and optimization
- Workflow analysis and review
- Current state review and mapping based on clear objectives
- User interface and form design
- Design of effective reporting systems, key performance indicators, and dashboards
- Definition of key integration points to existing systems
- Technological architecture and security
Our experienced implementation team assists you in the preparation, installation, and configuration of your process improvement solution. Using our proven project management methodologies will ensure you achieve a smooth and seamless transition and a successful implementation. We can offer onsite visits or leverage todayâs advanced technologies to provide remote services, in order to achieve a highly cost-effective installation process for our clients.
Training is the core foundation for any system implementation. We have developed methodologies to best equip our clients to operate independently and confidently.
Our training programs are 100% personalized for each client and those individuals being trained â always based on proven and reusable techniques. We donât offer standard âclassroomâ training because it doesnât cater to the unique needs of users and administrators. We empower our clients to take full advantage of their process improvement system implementation by developing thorough training programs tailored for each of our clientsâ needs.
We have teams of technical resources who can tailor applications, create interfaces to connect your various systems, and even build applications from scratch if needed. Our software engineers have years of experience in software development with certifications by Microsoft, Laserfiche, Advantys, and IBM.
Intellera is committed to excellent ongoing client care and support. Our innovative Help Desk, powered by WorkflowGen, enables quick and easy web-based access to our clients. We are also always only a phone call away. Our friendly, bilingual team of customer support analysts is dedicated to providing responsive and timely resolution of our clientsâ questions and issues.
And because our support team members are all accomplished implementers as well as actual end-users of our solutions, their experience is that much deeper than other support analysts you may be familiar with. We donât run our Help Desk using scripted responses: we run it based on real-life.