Pollika Customer Service

By: Pollika  09-12-2011

Pollika customer service goal is simple: we are committed to offering outstanding customer service. If you are not totally satisfied with your purchase or service you have received, we will do our best to rectify the situation.

How to shop?
Look around, add product to shopping card. Register at checkout or Sign In as a returning customer. Please note to ABBREVIATE THE PROVINCE when creating your profile to be charged the appropriate sales tax. There is no sales tax applicable for USA customers.Wholesale:
If you are a business owner to your wholesale account or submit a . We will create an account for you and email you your personal access information. Terms of Payment:
All orders must be paid prior to shipping in CAD. Secure checkout with Paypal or we can process MasterCard or Visa at our office.Shipping:
Shipments will be sent by Canada Post parcel to Canada, USA and International. All shipping charges will be added at checkout. Orders will be shipped within 2 business days, unless we are temporarily out of stock or our office is closed for the holiday etc.Damaged Goods:
We package for shipping very carefully, however, once the goods are placed on the carrier, responsibility for the goods has passed on to the purchaser. Damage claims are your responsibility and must be made within one week of the shipment. If there is any damage please give us a call so we can assist you in making a claim. Damaged goods due to negligence on our part will be replaced at no cost to you. Goods arriving visibly damaged on the outside of the box should be brought to the attention of the delivery person. Save all boxes and packaging material in case the delivery company wants to inspect them. If goods do not arrive within 10 days contact us so we can put a trace on the shipment.Returning Goods:
Before returning anything please contact us: or call 778 737 9999 for information, we will advise you of shipping arrangements.Note for Accessories:
Due to the handmade nature of our products, sizes, glaze, colours and finishes will vary from item to item. No two products are identical.
To obtain the status of an order, enter the confirmation number and click Go!.