Store Policies | Pioneer Electronics USA

By: Pioneer Electronics  09-12-2011

How can I track my order?

What are your shipping options?

UPS Ground (Standard) – 3 to 8 business days.

  • 1 to 2 days for processing – 2 to 6 days transit. Most items ship from Southern California.

UPS 2 Day Air (Expedited Shipping) – 3 to 4 business days.

  • 1 to 2 days for processing – 2 days transit.

Most orders entered by 1:00 p.m. Pacific Time will ship from the warehouse the next business day. Situations that can cause delays are:

Verification of Shipping and Billing Information – This can delay an order by a couple of hours to a couple of days depending on how easy we are able to contact you.

Out of stock items – This is rare. We try to minimize this by only placing items "available" for sale that we currently have in stock.

What is your shipping policy?

Pioneer will ship anywhere in the U.S. However, we cannot ship to PO Boxes, APO/FPO addresses, Guam, Puerto Rico or the Virgin Islands.

How do I cancel or change an order?

Pioneer tries to pack and ship your order shortly after it has been placed.   If requested, we will do our best to stop your order before it has shipped. However, once it has shipped, we will be unable to change or cancel your order. You will have to follow the return policy below.

What is Pioneer’s Return Policy?

For your convenience, Pioneer has a 30-day return policy, excluding non-defective, open navigation software and refurbished products which may not be returned. Please inspect your product immediately upon receipt. If you received product that was damaged or defective upon arrival, or the wrong product, please call (866) 214-1310 from 8:00 a.m. to 4:00 p.m. Pacific Time for a Return Authorization Number (“RA”). Before making the call to obtain a RA, you will need to know the invoice number for the Product you wish to return. You must obtain a RA from Pioneer within 30 days of your receipt of the Product. The product must be returned to PUSA within 15 days of the issuance of the RA by a reputable, prepaid, traceable transport of your choice. All returned product must be packed carefully in its original packaging, including any accessories, manuals, and documentation that were shipped with the product. The RA must be clearly marked on the outside of the original packaging of the returned product. You are responsible for the returned product while it is in transit to PUSA; you must insure and/or declare the full value of the returned product. Shipping and handling are only refundable if you have received product that was damaged or defective upon arrival, or that was the wrong product. If you do not comply with this Return Policy in its entirety, PUSA reserves right in its sole discretion to refuse delivery of the returned product. Please allow up to 8 weeks for PUSA to credit your account for the returned product. Nothing in this paragraph limits or restricts your rights under the limited warranty for the product.

What does “refurbished” mean?

Refurbished products are products that have been returned to Pioneer. They have been inspected and tested to ensure they perform properly. Due to handling, these items may have minor blemishes. Inventory of products is limited to supply on hand. All refurbished products have a 90-day parts and labor warranty.

Contact Pioneer Electronics

Email - none provided

Print this page

Other products and services from Pioneer Electronics


VSX-1021-K Refurbished - 7.1 Channel A/V Receiver - Save by buying Refurbished

Even compressed audio such as WMA, MP3 and AAC is enhanced with another Pioneer exclusive, Advanced Sound Retriever, by filling in areas where minute details were left out during the compression process. AV Navigator uses your iPad or networked PC to communicate directly with the VSX-1021-K, walking you through speaker set-up, MCACC room calibration, sound optimization, firmware updates and more.


DVR-X162Q - Qflix External DVD/CD Writer

The DVR-X162Q External DVD/CD Writer from Pioneer, and included software from Roxio®, enables computer users to Download & Burn Hollywood movies from online content providers and create their own DVDs. With the Pioneer DVR-X162Q, Roxio Venue™ software, and Qflix enabled DVD media, consumers can purchase and download Hollywood movies from CinemaNow.


S-HS111US - 5.1 Surround Sound Small Speaker Package

These small speakers can be placed on the top of furniture or mounted on the wall (mounting brackets are supplied for the 4 satellite speakers). The center channel has the same unique contoured stylish design, while the compact subwoofer delivers floor shaking sound effects. These small front and satellite speakers are perfect if you want to be surrounded by sound and not even notice the speakers.


XW-NAC3-K - Double Dock for iPod® & iPhone® Featuring Built-in Bluetooth, Internet Radio and DLNA® Compliance

Dual Mix Play" lets you play random songs from two docked iPods/iPhones simultaneously Full-Range Sound From a Compact DesignThe DUO Series features two full range speakers, giving you strong audio performance from a dock with a small footprint.