Voice of Customer (VoC) | Voice of Employee (VoE

By: Peoplemetrics  09-12-2011
Keywords: engagement

Since its founding in 2000, PeopleMetrics has been focused on helping companies manage the Engagement of their customers and employees. Our Voice of the Customer (VoC) and Voice of the Employee (VoE) solutions are described below:

For both solutions, we look at Engagement as much more than a one-time survey; it is a systematic approach towards continuously measuring and then empowering the appropriate people within the organization (managers, sales people, CSRs) to take the best actions on feedback.

Keywords: engagement