promotes the development of people in the workplace by encouraging leaders and
employees to excel at what they do through a better understanding of human
behaviours and communication techniques.Our expertise is focussed on six key areas:
We offer consulting services and unique, custom designed
programs to meet the specific needs of individual clients in all of these
areas. Before initiating any program, we work closely with all clients to
analyze your current situation and develop a comprehensive proposal that
clearly identifies your challenges, goals, and preferred working method for
improving the productivity and workplace satisfaction of your team.
PEOPLE 1ST successfully facilitates and
enables strategic planning in organizations of all kinds. Our facilitation
functions on the premise that increased organization combined with better
communication and careful planning will further your organizations progress
toward optimal productivity, efficiency, and strength.
Like an orchestra leader, a facilitator can play a
powerful role in drawing out people, building shared understanding, and
helping people construct powerful insights. With no vested interest in the
specific outcome of your business solution, our facilitation services focus on
the application of effective process, freeing your group to focus on the
business objectives at hand.Using proven facilitation techniques, PEOPLE 1ST helps your group
assume responsibility for their own success by coaching and providing
feedback, asking appropriate open-ended questions, and establishing an
atmosphere where cooperative learning and collaboration is valued.
National Or Regional Conferences
PEOPLE 1ST facilitates national and regional
meetings and provides teambuilding services to ensure maximum effectiveness
for strategic management and staff retreats.
PEOPLE 1ST also provides customized workshops
to help employees develop their own facilitation skills.
PEOPLE 1ST is widely recognized for its
experience and expertise in Team Building and Communications for the workplace.
We offer a full slate of customized Team Building and Communications programs
including Conflict Resolution and Coaching.
The primary focus of PEOPLE 1ST Team Building
sessions is to help employees understand how groups work together. These
sessions provide an opportunity for the group(s) to step back, assess their
current situation -- progress, barriers, strengths and weaknesses -- and
devise an effective game plan to move forward.
Effective Team Building can benefit the group and the
organization through increased morale; enhanced communication; increased
synergy, greater unity and goal-focus; a better understanding of each
others needs and talents; and more effective conflict resolution and
If you have a group that wants to understand each other
better, needs to work more synergistically, or perhaps has a new or critical
issue to resolve, a customized PEOPLE 1ST Team
Building session may be just what you need.
Communication is a fundamental skill. Most of us can do
it well enough to get by, but we could all probably use some improvement.
Unfortunately, communication is often regarded as such a basic skill that we
rarely take time to sharpen our abilities.
At PEOPLE 1ST we excel in helping people to
understand the many styles of communication and how to recognize these
differences so that they can respond effectively to avoid misunderstandings
and build stronger relationships.
PEOPLE 1ST offers a wide variety of Training
services and programs to build individual and team skills for increased
productivity and satisfaction in the workplace. Some of our more popular
Training programs include:
Millions of dollars are spent on leadership training
every year.. to no avail. We still have a significant lack of leadership in
all areas of society, and at all levels of business and government.The missing ingredient is trust. A high level of trust is critical to
leadership success, and yet so many leaders fail to build trust, despite all
the training they have been given. Most leaders are personally trustworthy, in
an honest, ethical, moral sense.. and yet they continue to diminish the trust
that their employees and customers have for them and the company.
PEOPLE 1ST has been assisting leaders to understand and implement
the specific behaviours that build trust for over 30 years.
Its easy to forget how much diversity there is among
customers. We often get wrapped up in our own way of seeing things and rely
too much on a single well-worn sales approach. To be truly effective,
salespeople need to learn how different customers really are and how their
distinct differences can be appreciated.At PEOPLE 1ST we help salespeople learn to read and appreciate the
buying needs of different people, and adjust their sales process accordingly.
We help salespeople gain insight into why certain customers are difficult for
them, and teach them better ways to respond in difficult situations.
"They may forget what you said, but they will never
forget how you make them feel."
- Carol BuchnerClients remember how they were made to feel when they dealt with you or
your organization. These feelings -- either good or bad -- often form the
foundation for future business relationships.PEOPLE 1ST provides a variety of Customer Service training programs
to help employees at all levels understand the needs and feelings of their
clients and respond to them in a positive and helpful way.
The foundation of personal and professional success lies
in understanding self, understanding others and realizing the impact of
personal behavior on the people around you.PEOPLE 1ST offers a variety of programs to help employees develop
positive attitudes and increased self-awareness for maximum workplace
satisfaction and efficiency.
Employee attitude is increasingly cited as the number one
performance-related issue of companies, both large and small. Coping with the
continuous changes of the downsized, team-oriented, and increasingly diverse
workplace has left many people confused, fearful, and sometimes angry. As
attitudes deteriorate, so do commitment, loyalty and performance.PEOPLE 1ST offers a variety of programs to help you increase
motivation and transform your working environment with positive and productive
PEOPLE 1ST has extensive hands-on experience
with ongoing organizational development processes that require a long term
commitment to strategy, buy-in from multiple constituents, and well executed
plans that impact functions, departments, and entire organizations.Our Culture and Organizational Development expertise can help you define your
organization's vision, mission, values, objectives, measurements and internal
alignment, and develop a high level strategy to be executed through a
well-structured, implementation process.PEOPLE 1ST's Culture and Organizational Development consulting
Planning and Alignment
Norms and Processes
Cross-Organizational Consulting and Facilitation
PEOPLE 1ST is experienced in strategic
planning and human resources management with a particular emphasis on change
leadership, team/individual development and assessment, and performance
We work closely with clients on a consulting basis to
identify new organizational processes, structures, skills and competencies
that closely align resources and operations to the future requirements of the
Managing Work Expectations
Work expectations are those things people consider likely
to happen in their job situation, either now or in the future. Whether spoken
or unspoken, met or unmet, expectations have a powerful impact on our thoughts,
feelings, and behaviors, and play a key role in driving our attitudes.
Research shows that people who have clearly defined, well-communicated
expectations find more satisfaction and success in their work than people
whose expectations go unspoken or unrealized.
PEOPLE 1ST works closely with both individual
employees and groups to identify expectations and develop effective strategies
to realistically integrate personal expectations with workplace realities.
IT / IM Processes
Information Technology (IT) and Information Management
(IM) are unique fields with unique issues. At PEOPLE 1ST,
our broad range of experience and understanding of people helps us comprehend
and appreciate the creative and highly valued professionals in the IT/IM
We assist leaders who are struggling with the people
issues in their IT/IM teams by addressing the HUMAN side of technology. We
have defused high stress levels within IT/IM groups in many organizations and
our 'go to where the people are at' approach results in meaningful and
valuable exchanges and learning.
We often work with senior management to clarify group
mandates and then follow-up with individual IT/IM teams to help them clarify
their roles and responsibilities, improve their relationships and optimize
their performance to meet strategic organizational goals.
Our success is discovering the strengths within the
individual teams. We coach in a manner that emphasizes the value each person
brings to his/her area of expertise, and we develop trust and communication
between members of the team. Our presentations are also highly
interactive with participants doing hands-on activities which they find
interesting and fun.
A Team In Conflict
PEOPLE 1ST facilitate with IT/IM
technical staff to ensure that team members:
their different communication styles
issues regarding their roles
their interactions with clients, and other divisions and stakeholders
throughout the organization.
requirements for optimum performance as a team
agreement on how to attain optimum performance as a team.
A Team Needing To Establish Responsibilities
PEOPLE 1ST commence by team building and
helping employees align their particular responsibilities and accountabilities
to gain full potential within their team. Using the Team Dimensions (view
PDF) profile, PEOPLE 1ST can identify the strengths of team members
and help them assume responsibilities that match their preferred working
A Team Wanting To Be Better
PEOPLE 1ST has worked with many teams
that wanted to improve their team spirit and learn new ways of working better
together. Using a variety of facilitation and interactive program techniques,
PEOPLE 1ST has helped these teams increase their trust level and
also develop more understanding with each other, resulting in a significant
and marked improvement in their work environment from all perspectives.
A Team Wanting To Review Their Needs
PEOPLE 1ST are experts in the development of
Organizational Climate Surveys to provide a bench mark to managers and leaders
in organizations. We speak with clients and team members individually --
and confidentially -- to produce accurate results and written direction as to
next steps in any group.
A Team Wanting To Create A Vision And Goals
PEOPLE 1ST have
helped numerous teams establish a living, working charter or 'vision' of
organizational goals. When developed and facilitated from within the
team or teams, this vision brings all players onto the same page and allows
them to share ownership of the common goals and vision of their
A Department Wants To Address Employee Survey Issues
PEOPLE 1ST have designed and delivered
training sessions on many different topics and needs chosen by
management and staff: Often working with cross divisional teams, we have
successfully motivated managers and employees to meet their respective goals
while breaking down the barriers of regional disparities and the
organizational silo effect. Highlighting common challenges and
opportunities provided by the national perspective, these sessions frequently
deal with Management, Leadership, Team-work, Stress, Change and Transition,
and inter-personal Communications.
Succession Planning And Knowledge Transfer
PEOPLE 1ST can assist in processing the
transfer of critical information from present stakeholders to new incumbents
often spanning generation gaps and knowledge gaps. This process includes
communication and team building with the new incumbent and the existing team
to promote quicker development of trust, understanding and solidarity.
Meeting A Variety Of Human Needs
PEOPLE 1ST can help Directors and Leaders
implement specific goals and objectives. We manage all requirements for
the planning, customization and transformation process to provide an effective
view of the 'big picture' for employees. In some cases, a teambuilding retreat
focussing on the Leaders strategic plan for the future can be sufficient to
increase motivation, reduce stress and facilitate adaptation to new management
personnel and techniques.
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