Customer Support Solutions | Customer1

By: Customer1  09-12-2011
Keywords: Customer Service, customer support

Customer Support Solutions | Customer1

Delivering great customer support is never easy, especially when faced with software options that were built to serve a range of business functions beyond customer service. As suite solutions continue to expand in scope, they layer-on additional complexity for users, managers and administrators. And the increased complexity can distract you from what it is you really need – the right tools to build a remarkable support operation.

Customer1’s streamlined customer support solution was designed with the contact centre agent and back-office user in mind, making common tasks easy to execute and helping you focus on what’s important: answering questions, resolving issues and delighting your customers. Customer1’s integrated platform empowers you to deliver exceptional support experiences for your customers, partners and employees.

Keywords: Customer Service, customer support

Other products and services from Customer1

09-12-2011

Workflow Management Software, Workflow Software

Associate issues with different colours, depending on their priority and status against service level agreements, making them easier to track. Automatically escalate and route issues to appropriate agents and second-level support based on business rules and parameters. Ensure service levels are met while automatically providing status updates to customers as issues move toward resolution.


09-12-2011

Self-Service Software, Customer Self-Service Portal

Users can search for the information they need in the knowledge base and submit service requests, as well as view and update any previous requests. Increased agent productivity through the reduction of repetitive inquiries into the contact centre. Giving customers the ability to resolve their own issues by searching through the knowledge base. Real-time communication between agents and customers on specific issues.


09-12-2011

Issue Management Software, Issue Tracking Software

Issues that cannot be resolved on first interaction are escalated based on workflow management rules you define. Complete history of activity for each customer and issue lets you track your issue resolution performance. An integrated knowledge base helps agents find the best solution for each issue. Define issue escalation and routing processes to resolve issues faster.


09-12-2011

Professional Services | Customer1

Business needs analysis and requirements;• Business process mapping and optimization;• Define project plan and assign managers, resources;• Set up milestones and measures of project success. With a solution designed to make deployment and training easy, we measure implementations in weeks and training time in hours, ensuring your support system is up and running quickly.


09-12-2011

Knowledge Base Software, Knowledge Base Management System

The knowledge base also drives the self-service portal, providing 24-7 access for your customers and allowing them to browse and resolve inquiries themselves. Our knowledge base software provides your agents and customers with access to the answers they require to resolve support issues quickly. It also minimizes ramp-up time for new agents, reducing the amount of training required to hours, not days.