is more important to us then the satisfaction of our customers.
We will attempt to answer any questions you might have
in this section, but if any still remain please contact
How to Contact Us
Living & More
Wholesale Patio Furniture Warehouse
814 W Katella . Orange CA 92867
Products purchased from Patio Living and More are sold subject to their manufacturer's warranties. Furthermore, our responsibility is to facilitate correspondence (or "serve as liaison") between the customer and the manufacturer regarding potential warranty claims.
Summary of Return and Shipping Policies
You have 5 days from date of purchase to seek a refund otherwise all sales are final. PLM may waive this due to certain circumstances and give you store credit. All custom orders such as cushions, umbrellas, paint, special modifications, designer furniture and all other custom requests there is a no return policy. Refunds can be done in the form of a check or reverse your credit card transaction. This can take up to and not limited to 30 days upon request.
Custom orders are defined as cushions, umbrellas, paint, special modifications, designer furniture and all other requests that require specific and custom design.
Warranties for products purchased from PLM
The Manufacturer does not warranty for commercial or institutional use. All warranties apply to the original purchaser and begin at the date of purchase.
The Manufacturer of any product PLM sells reserves the right to make a disposition whether to replace, repair or refinish any covered warranty product. in the event that any product is no longer available, equal value replacement will be offered. During the third (3) year after purchase of the Manufacturer's furniture, it is the responsibility of the purchaser to pay all freight costs for replacement. Replacements will be shipped, Local, Common Carrier, or UPS Ground only. When requested, a photograph and proof of purchase must be provided to the Manufacturer when requesting replacement or repair.
Please note some of our furniture does carry 5, 10 and 15 year warranties. Please call one of our sales associates for more information
The furniture frames are warranted to the original purchaser to be free from defects in material and workmanship and the powder coat finish for a period of ONE YEAR (1) from the date of purchase.
This warranty does not cover damage caused by ammonia, harsh abrasive cleaners, pool chlorine, suntan oils, blocks and/or lotions, also not warranted is accidental damage (fire, wind, or freezing or other acts of nature) and any failure caused by unreasonable use or abuse. Rust seepage or bleeding from crevices or hidden surfaces inherent in some ornate designs. Rusting and/or oxidation of furniture resulting from exposed metals that have been scratched, chipped, or not properly maintained. Any furniture placed for a period of time within five (5) miles of a salt-water coastline. Hard-water deposits or calcium build-up due to minerals found in regional water supplies are also not warranted. Due to the unique nature of hand-applied finishes, fading and wearing is not included in this warranty. In addition, this warranty does not cover cast iron rusting, rocker and swivel mechanisms, glass, or leg levelers.
Granite Top Tables:
Granite table tops are warranted for a period of ONE YEAR (1) from the date of original purchase. The limited warranty covers the workmanship and structural integrity of the top.
Due to variations in photography, the color of the umbrellas may differ slightly.
Not warranted is accidental damage (fire, wind or other acts of nature). Hard-water deposits or calcium build-up do to minerals found in regional water supplies are also not warranted. This Manufacturer reserves the right to replace the umbrella depending on the nature of the problem. In the event that the umbrellas are no longer available, the Manufacturer will provide a similar replacement as soon as possible. Please note: there may be a color and texture difference in the replaced umbrella, which is beyond the control of the Manufacturer. Please note all custom umbrellas (which is defined as Sunbrella) there is a no return policy so please make your selections carefully.
Due to variations in photography, the color of the cushions may differ slightly.
Not warranted is accidental damage (fire, wind or other acts of nature). Hard-water deposits or calcium build-up do to minerals found in regional water supplies are also not warranted. This Manufacturer reserves the right to replace the cushion or cushion cover depending on the nature of the problem. In the event that the cushions are no longer available, the Manufacturer will provide a similar replacement as soon as possible. Please note: there may be a color and texture difference in the replaced cushions, which is beyond the control of the Manufacturer. Please note all custom cushions (which is defined as Sunbrella)there is a no return policy so please make your selections carefully.
Free local delivery policy:
All local deliveries are free to our customers. This means we will have an associate deliver your furniture to the curbside of your address unless otherwise specified (special arrangements can be made). Please note our delivery people do not unpack or remove packaging. They also do not set up or remove old furniture. Please notify us if your driveway and or street leading to your home can not be accessed by large vehicles. You must also clear and have a safe accessible entry for them to deliver your furniture. Please have someone home at time of delivery to assist the driver unloading your product. If there are special circumstances please notify your sales representative upon purchase.
INSTRUCTIONS REGARDING RECEIPT OF YOUR DELIVERY:
Before signing for delivery:
One of the most important duties when you receive your order is to make sure the number of boxes you RECEIVE is exactly equal to the number of boxes listed on the shipping documents that you will sign for the delivery driver. Any variance should be noted by you and the driver and written on the shipping documents. Additionally, it is very important to inspect the packaging for any potential damage that may have occurred while in transit. Please thoroughly inspect all sides of each package before signing for delivery. It is normal for the packaging to show some wear. However, if there is visible content damage please note the following instructions.
If your order is delivered in Damaged Condition: If your order has Concealed Damages:
Please do not refuse your order! All copies of the freight bill or way bill should note any damage and be signed by the driver and consignee and the carton should be kept by the consignee. Please contact us immediately. If you refuse your order you will be responsible for the additional charges.
Thoroughly inspect all component parts before assembling any furniture. Use care when removing items from the shipping cartons. You must contact us within 3 business days of delivery.
PLEASE NOTE: PLM will not be liable for any damages or discrepancies after the order has been accepted upon delivery and notification of damages period has passed. Any returns after this time will be at the buyer’s expense.
FREE SHIPPING INFORMATION:
PLM products are oversized items. The prices of our products include the costs of REGULAR SHIPPING to single family residences and commercial locations within the 48 contiguous states. REGULAR SHIPPING means that the item will be delivered by a common carrier to the curbside of your address. The freight company will not take it inside or onto private property. Therefore, the freight company will contact you to schedule a delivery appointment and will recommend that you have help available to move it to its final location. (Special shipping situations are addressed in sections below.)
PLM products are shipped from our warehouses as expediently as possible. Actual shipping dates may vary depending on factors such as the volumes of orders during peak seasons, out-of-stock (“back order”) situations, and the method of customer payments. Shipping dates generally range from 2 to 3 weeks from the date your order is processed. Actual delivery dates to your shipping address generally range from 1 to 10 business days after the shipping date and will vary depending on your geographic location. In most normal circumstances, you may expect your order to arrive within 2 to 3 weeks from the date of your order. We will monitor the status of your order and keep you informed regarding your approximate delivery date and any changes due to items beyond our control. Product sold during peak seasons can take up to 12 weeks before delivery (this is on rare occasions). All custom items such as cushions, paint, special modifications, designer furniture and all other custom requests can take up to 16 weeks before delivery (this is on rare occasion).
When purchasing PLM products, you must provide us with a phone number where you can be contacted. The freight company will need to contact you in advance to schedule a delivery time and date. If we are not provided with a working contact phone number and the buyer is unable to be contacted for delivery, your order will incur delays and possible additional freight storage charges that will be charged to you as the buyer.
SPECIAL SHIPPING SITUATIONS (SUBJECT TO ADDITIONAL CHARGES):
Your order may be subject to additional fees due to special situations regarding your shipping address. Common Carriers generally charge additional fees to deliver to shipping addresses including, but not limited to, certain condominium associations, apartment properties, private/gated communities, and locations that are difficult to reach with large trucks. If any of these situations apply to your order, you must notify us so that we can investigate what charges, if any, must be added to your order.
If someone is not present at the originally scheduled time of delivery, the freight company may charge you additional fees for re-delivery and storage services. You must pay these fees directly before your order will be delivered.
Please note that additional freight services are NOT included with our free shipping. These services include, but are not limited to, lift gate trailers, inside delivery charges, delayed storage, and re-delivery.
"Zero Tolerance" Fraud Policy
We Actively Pursue and Prosecute Fraud Offenders:
We are grateful that most of our customers are honorable, and saddened that policies such as this are necessary. However, PLM takes each and every case of suspected fraud very seriously. Fraud offenders not only take advantage of online merchants and consumers, but they also abuse a system on which the Internet community depends. Fraud undermines the entire growth of the Internet and computer companies worldwide, and can seriously harm small family businesses. Chargebacks:It is illegal
to misuse the charge back process to take advantage of merchants. If you are a victim of fraud or if you are a perpetrator, be aware that we will actively pursue and prosecute fraud offenders to the fullest extent of the law. Using your credit card to obtain merchandise or services and then claiming (a) you did not authorize such transaction, (b) you have no idea what the charge is for, (c) that merchandise delivered to you was never received, (d) the credit card number was stolen, (e) or any other false claim, constitutes credit card fraud and will be investigated, reported, and finally prosecuted
. DENYING PAYMENT ON YOUR CREDIT CARD FOR DELIVERED MERCHANDISE CONSTITUTES CREDIT CARD FRAUD AND RETAIL THEFT.. SUSPECTED PERPETRATORS MAY BE REPORTED TO LOCAL, STATE, AND FEDERAL AUTHORITIES FOR INTERVIEW AND ARREST; AND MAY RESULT IN LEGAL ACTION AGAINST YOU FOR THE AMOUNT IN DISPUTE, PLUS COURT COSTS AND LEGAL FEES. IN ADDITION, (WHERE APPLICABLE) PERPETRATOR WILL ALSO BE HELD LIABLE FOR THE COST OF PAYING COLLECTION AGENCIES AND/OR LAWYERS, AND/OR DESIGNATED AGENTS ASSOCIATED WITH INTERNATIONAL COLLECTION AGENCIES WITH INDEPENDENT REPRESENTATIVES IN THE UNITED STATES, EUROPE, AUSTRALIA, ASIA, AFRICA, PLUS COSTS FOR ROUND TRIP AIRFARE, HOTEL, FOOD, AND LABOR COSTS FOR THE DESIGNATED AGENT TO APPEAR IN COURT.Credit card fraud is a serious offense and will be prosecuted
to the fullest extent possible. Our Zero Tolerance policy of fighting back each and every case of credit card fraud will cost offenders far more money than the original amount received.
How Can Your Identity be Proven?
In court, the IP address obtained by your Internet service provider under subpoena will verify your identity and exact time you used the system. Your IP address, per example 184.108.40.206, is not your email address. Your ISP's log file history will show exactly what modem and port you logged on through. How Can We Collect?
By credit collection agencies, liens on your property, bank account, and garnishing of wages. This may also result in a report being filed with three major credit reporting agencies once our case is won. We sincerely hope that it will not come to this, but credit card fraud can not and will not be tolerated. PLM is committed to the prevention and prosecution of online credit card fraud. Some of our prevention measures may include:
- > Reporting all fraudulent and charge back purchases to the authorities;
- > Contacting law enforcement officials in your province or state;
- > Issuing a summons through our attorney to your ISP;
- > Card holder address and telephone number verification;
- > IP number tracking and verification;
- > Telephone contact with the card holder;
- > Requirement of signed authorizations;
- > Examination of all orders for red flag fraud indicators;
- > Other unpublished actions as deemed necessary.
If you make a charge and then refuse payment or initiate a charge back, we will pursue you. We regret that, in some cases, these measures may result in inconvenience to legitimate customers. In the rare event that a fraudulent order passes our screening process, we will report the fraud to the appropriate legal authorities and provide those authorities with the necessary information to complete an arrest and effective prosecution. We may report certain fraudulent activities to your Internet Service Provider for action under their Acceptable Use Policies. We may also initiate civil action against you.
Charge Card Policy
All orders placed will be charged day of order. This ensures that your product is sold to you vs. someone who has not paid. If you do not want your credit card charged day of order please inform sales representative before transaction. Also all custom orders must be paid in full upon ordering.
Bounced Check Policy
All bounced checks can be charged up to three times the written amount. PLM reserves the right to prosecute and seek civil damages. DENYING PAYMENT FOR DELIVERED MERCHANDISE CONSTITUTES FRAUD AND RETAIL THEFT.. SUSPECTED PERPETRATORS MAY BE REPORTED TO LOCAL, STATE, AND FEDERAL AUTHORITIES FOR INTERVIEW AND ARREST; AND MAY RESULT IN LEGAL ACTION AGAINST YOU FOR THE AMOUNT IN DISPUTE, PLUS COURT COSTS AND LEGAL FEES.
IN ADDITION, (WHERE APPLICABLE) PERPETRATOR WILL ALSO BE HELD LIABLE FOR THE COST OF PAYING COLLECTION AGENCIES AND/OR LAWYERS, AND/OR DESIGNATED AGENTS ASSOCIATED WITH INTERNATIONAL COLLECTION AGENCIES WITH INDEPENDENT REPRESENTATIVES IN THE UNITED STATES, EUROPE, AUSTRALIA, ASIA, AFRICA, PLUS COSTS FOR ROUND TRIP AIRFARE, HOTEL, FOOD, AND LABOR COSTS FOR THE DESIGNATED AGENT TO APPEAR IN COURT.