Parature Product™ lets you provide the most
personalized support based on the specific products your customers have purchased.
Automatically filter the content each customer sees on your
support portal based on their specific product purchases. Customers can easily register,
view and track product details online, anytime, for every product they've purchased.
Easy Product Tracking
Create any number of configurable fields to track important
product information such as cost, delivery dates and maintenance data. Link support
tickets with products so you can see exactly which product lines are requiring the most
and the least amount of support.
Every support representative has instant access to all customer
product information – by customer, account or product.
Streamline Online Product Registration
Allow customers to register their products online. Then, set up
your system to assign an SLA automatically, and customize the content on your support
Your customers see just the support information pertinent to their
products(s), and you ensure customers are making service requests based on their actual
product ownership and SLA.
Create Valuable Product Catalogs
Classifying a wealth of product information in one central spot is
helpful for many departments across an organization. Create a master list of all products and
services sold. Use customized folders to organize the information in whatever way is most
meaningful for you.
"Using Parature Product, we're able to accurately track products for specific
accounts and contacts so we never have to question 'Did they pay for that?'"