The broadband operator market is increasingly competitive. It poses higher and higher demands from both company stake holders and end users. PacketFront takes an active part in ensuring the success of our customers, and we aim to continually exceed their expectations.
At PacketFront we have a long history of experience from broadband operators, vendors, PTT's, service providers and system integrators. This experience gives us a unique understanding of what it takes to run a broadband operator business - and what to expect from the support provided by the vendor.
The following areas are covered by PacketFront's service & support offering:
- Technical Assistance Centre
- Customer services
- Professional services
Technical Assistance Centre
PacketFront's Technical Assistance Centre (TAC) is our customers' resource for networking and system expertise. Our team of technical experts assists in all PacketFront product or solution-related technical issues.
The PacketFront Customer Service (CS) department handles all shipment logistics, invoicing etc. CS is also a back-office resource to the TAC RMA-process.
PacketFront Professional Services (PS) assists our customers with network roll-outs, upgrades, migrations etc. There are three levels of professional services resources available:
- Senior consultants
- Principal consultants
PacketFront has set up a comprehensive training programme in order to secure the competence and knowledge of our customers.
For more information, please contact .