Alku - Customer Service

By: Alku  09-12-2011

(for Quebec orders)Shipping

Orders for stocked material received by 11:00am (Eastern Standard Time) are generally shipped within 48 hours. They are shipped as soon as possible thereafter. Customers shall be notified of non-stock items and provided with an ETA.

We ship using Purolator, UPS, and Transport. If you would like to use another shipping company, please provide all the details to a CSR.

We also have our own Company delivery truck in the

GTA(not in the Montreal area)

. Orders received by 3:00pm (EST) may be delivered in 48 hours pending material is in stock. Orders received after this time may be scheduled for delivery between 2 to 3 days. We accept no liability for unavoidable delays.

For Regular Customers within the GTA:

Orders over $100 are eligible for free delivery.

Orders under $100 are subject to a $25 delivery fee.

All Patio Furniture is subject to a $45 delivery fee within the GTA (this charge is waived for orders over $1500); quoted separately if outside of the GTA.

Return Policy

Please inspect your parts immediately upon receipt in case of damage, shortage, or other discrepancies.

Alku Plastics Ltd. & Euro Forgings Inc. will replace or, at our option, will allow credit for the purchase price of such material if:

   1. The material is defective or not in conformity with the agreed


   2. We must be notified within 2 working days of receipt of order;

       otherwise, we cannot be held responsible.

All returns must be authorized by Alku Plastics Ltd. & Euro Forgings Inc. within 30 days of purchase. Returns are subject to a 20% restocking charge. Cost of returning goods is the customer's responsibility unless the error is attributable to Alku Plastics Ltd. or Euro Forgings Inc. Contact our office to obtain a returned goods authorization (RGA) number.

Please note that returns are only accepted up to 90 days of purchase with accompanying receipt of invoice.
For Patio Furniture returns:

   1. Cushions are non-returnable.

   2. Furniture must be in original packaging - returns are subject to a

       25% restocking charge.

Alku Plastics Ltd. & Euro Forgings Inc. cannot be held responsible for any delay or failure to make shipment or delivery of all or any part of the merchandise being sold due directly or indirectly to any cause beyond our reasonable control.

Minimum Order

Minimum Order: $25.00, exclusive of freight, packaging costs, and taxes. There is no minimum order when paying by Credit Card or Cash.

Payment Terms

Terms of payment for customers with approved credit from our office is 30 days.

Failure to comply with these Terms and Conditions may result in the cancellation of credit privileges without notice.

If an account does not meet our terms of payment and must be turned over for collection, we reserve the right to charge collections costs or the amount awarded by the court in addition to the amount due.

We also accept Visa, MasterCard, Debit, or Cash.

Company Cheques are not accepted.
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The information in this article was current at 06 Dec 2011