By: B2b It Services  09-12-2011
Keywords: Computer Systems

Proactive I.T. Solutions Overview

Computer systems in businesses today can be very complex and fragile, often in many businesses productivity suffers greatly because of the technology. Often when systems go down it will have its costs to the business either in labour hours or loss of business; even sometimes it can cause huge losses for a business if the machine is an integral part of the system. Having a plan to maintain and protect your systems can quickly become the ideal solution for your business if you notice your network not performing as well as it should or systems are constantly going down.

There are many advantages for managed networks versus an unmanaged network:

Unmanaged Network

1)      IT problem occurs

2)      Discover issue

3)      Place phone call for support

4)      Description of problem to the best of one’s ability

5)      Travel to site, or use remote access to start digging around for cause of problem

6)      Diagnose problems

7)      Resolve issue

8)      Networks not properly maintained

9)      Likelihood of viral attacks are higher

10)   Likelihood of major data loss is higher

11)   Network performance can be very inefficient

12)   Unknown problems can hinder performance and productivity

13)   Inefficient power usage of your network will cost you more money

Break/fix method response

Unpredictable fees

Little to no network visibility

Managed Network

1)      24x7x365 Monitoring

2)      Alert of potential issue/alert
BEFORE or as problem occurs

3)      Instant, accurate diagnosis of problem

4)      Rapid remote response or instant self-heal process initiated

5)      Becomes more efficient over time

6)      Proper maintenance increase performance and in turn productivity

7)      Company data is better protected

8)      Likelihood of viral attacks from security flaws from non-updated software become eliminated

9)      Awareness of what your network is being used for

10)   Eliminates network bottlenecks over time

11)   Reduced down time if a major problem occurs

12)   Power usage is scaled based on usage schedules and demand

Proactive response

Fixed monthly fee

Remote view of entire network

Proactive Remote Management Systems can provide your business with:

   - Optimum network visibility

   - Central dashboard capability

   - Help desk services

   - Security monitoring

   - Network optimization

   - Quantify operational performance

   - Compliance assurance

   - Warranty monitoring for your hardware

   - Detailed network audits

   - Performance benchmarks

   - Easy to understand reports that are accurate and customized for you

   - Protection of critical business data

   - Efficient power usage for your network systems

   - Scheduled maintenance of your systems

   - Emergency remote access services

   - Emergency on-site services

   - Rapid response to your technical needs

   - Affordable SLA agreements

   - Business reviews

About Proactive I.T. Solutions

Proactive solutions for your business network are comprised of a few major services combined together to for the Proactive I.T. Solution for your business. When thinking about what these services, remember they are packaged together to form this solution.

From a technical standpoint we use specialized software to assess your network, advanced monitoring software to track and alert, security software for remote data backup, and lastly we use remote access software so we can easily link to your computer systems to perform repairs and maintenance. Anything we cannot fix remotely can have a technician dispatched to perform the repair in a timely manner depending on the type of event. Emergency repairs that require on-site service can see very fast response times to these critical events.

Outline of Proactive I.T. Services:

·         Thorough Initial Assessment

·         24/7 Monitoring, Alerting, and Reporting

·         Data Back Up, Security Monitoring, and Reporting

·         Automated Preventative Maintenance

·         Business Reviews and Reports

Initial Assessment:

We first do an in-depth initial assessment to best understand your current situation and to flag any immediate services your network might need to perform properly. This process also helps us to determine a course for long term solutions for your network.

Initial network assessment:

Site Hardware Summary Report

- Complete overview of your network and its diversity of equipment

- Easy identification of obsolete software

Site Security Report

- Comprehensive summary of all security patches applied

- Complete summary of all MBSA scans performed

- Summary of work required to improve site security

Site Performance Report

- Identifies most heavily-stressed devices at a site

- Highlights devices that may require immediate upgrades

Asset inventory management:

Hardware Assets

- Detailed hardware inventory

- Warranty tracking

- Comprehensive monthly reporting

Software Assets

- Complete list f all software patches applied to each system

- Software audits to identify all unauthorized software packages

- Detailed inventory of all systems

Sub-standard Configuration Report

- Baseline report identifies configurations that require updates

- Asset audits identify under-performing and under-utilized devices

Detailed network audits: Audits run on a predefined schedule

Real-time reporting of new assets

Audits can include anything with an IP address:

- Desktops

- Laptops

- Servers

- Network devices such as routers and switches

- Network-attached devices such as printers, fax, VoIP phones

Warranty tracking: Ensures you don’t pay twice for hardware maintenance

Asset Inventory Reports

- Disaster recovery of mission-critical information

Device Attributes Report
Up-to-date device warranty information

24/7 Monitoring, Alerting, and Reporting:

B2B I.T. Services uses advanced monitoring software configured to your network needs to monitor, alert, and report the status of your technology to us. The core foundation of the proactive solution we provide is the monitoring software we use to track the status of your systems and alert us about any precursors of problems on your network. Preventative maintenance combined with early warning signs provided by this software help to reduce your downtime and network costs dramatically over time. We design policy modules with the software to keep track of important factors for the technology in your business.   Our monitoring software runs in real time and keeps us connected to your network which means that we know immediately when you need support. Hardware compatibility for our monitoring software is very high and easy to configure for almost all types of networkable devices.

Data Backup, Security Monitoring, and Reporting:

Data Backup:

Our solution for the protection and recovery of critical business information is our remote data backup and disaster recovery service. What this service provides is the reassurance that even in the event of a catastrophic event or failure that the companies’ critical data is safe at another geographical location.

To learn more specifically about our Remote Data Backup services please visit this link:

Security Monitoring:

At B2B I.T. Services we use our advanced monitoring software to also perform baseline scans of your systems to detect security holes in your network and eliminate them over time. We perform continuous monitoring of your systems for viral attacks, worms, malware, and spyware problems that may occur on your network and eliminating them before they cause serious damage.


Data backup services and Security monitoring will have their own separate monthly reports to verify completed data backups and to notify you of any security threats that may have occurred on your network. Our reporting system guarantees that data backups are verified upon completion.

Overall this service provides your company with:

- Controlled environment
- Physical security
- Disaster management

- Availability
- Information security
- Network security
- Network health visibility

Automated Preventative Maintenance:

Automated preventative maintenance provided by B2B I.T. Services ensures that your network machines are well maintained, working as efficiently and quickly as possible, and are not using more power then they need to be. The Automated Preventative Maintenance consists of the following:

Automated Scripting:

Settings are automated or run on a predefined schedule which includes:

Remote Capabilities – Remotely change settings, apply changes and run scripts to eliminate non-crucial site visits.
Shut down of workstations – Save power costs and reduce green house gases
Clean-up of temporary files – Deletes all files in temporary directories
Remotely run scandisk – Provides security assurance of your data
Disk defragmentation – Ensure your computer systems are running fast and efficient

Automated Patching:

Detailed reports allow us to track the status of patches needed, rapidly identify failed patches or find recent patches that are applicable for your systems. We control which patches are automatically applied and which ones require approval for patching to help customize our service to fit your needs.

Business Reviews and Reports:

Monthly Reviews:

Monthly reviews will help you to understand where, when, and how to best invest I.T. budget and control costs. Our monthly reviews consist of the following parts:

Executive Summary – Establishes an overall report status of an entire site
Website Monitoring – Up-to-date information of website reliability
Patch Status – Updated security patches that were applied
            Server Health – Establish performance baseline and identifies areas of improvement
Site Performance – Performance of hardware and power usage summary report
Work Completed – Cleared alerts, completed tickets, and executed scripts summary information

Quarterly Reviews:

Pre-scheduled meeting every 90 days are established to review work and services, and to identify any areas within your I.T. infrastructure that are of concern to your company. Our quarterly reviews will help you to plan and see the overall performance of your infrastructure and help you plan for the future. Our quarterly business reviews consist of the following:

                - Detailed review and understanding of your needs and pain points
                - Review all reports and business processes tied to I.T.
                - Set objectives for the next quarter and start planning

Keywords: Computer Systems

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