Hosted Dynamics CRM

By: Watserv  09-12-2011
Keywords: customer support, Cloud Computing, Computing Solutions

WatServ's only business is providing Cloud Computing solutions for the expert operations of hosted Microsoft Dynamics ERP and the related software that may extend the solution.  We consider Dynamics CRM to be one of the dozens of the related "add-on" applications that extend the functionality of your Dynamics ERP solution.

Dynamics CRM can be deployed in several different ways.  WatServ supports two of the four following customer deployment options when customers want guaranteed reliability, more flexibility and lower risk.

 Microsoft Dynamics CRM Deployment Options
Deployment Options Description Advantages Disadvantages
Microsoft Hosted, Muliti-Tenant Deployment Customers must buy the Microsoft CRM licenses as a service directly from Microsoft (in North America).   This option delivers the same feature sets as the on-premise software.
Offered in two editions, Professional and Professional Plus
  1. Lowest cost option.
  2. Customers "rent" CRM licenses on a per user per month basis each month.
  3. No infrastructure or support software to purchase.
  4. Maintenance is included in the software price.
  5. You can migrate to any of the other options.
  1.  Cannot buy the CRM licenses perpetually.
  2. No guarantee of performance or reliability (best efforts only).
  3. Limited/no integration availability nor hosting of custom web pages.
  4. Limited IT support.
  5. Multi-tenant engineering limits the availability of hosting company to schedule outages for patch updates or code promotions on a customer by customer basis.
 WatServ Hosted,      Multi-Tenant Deployment Customers must buy the CRM software licenses as a service from their Microsoft Reseller (VAR).   Offered in two editions, Professional and Professional Plus
  1. Customers "rent" CRM licenses on a per user per month basis each month.
  2. No infrastructure or support software to purchase.
  3. Maintenance is included in the software price.
  4. You can migrate to any of the other options.
  5. Guaranteed reliability.
  6. WatServ's High-Touch Customer Support.
  1. Cannot buy the CRM licenses perpetually.
  2. This CRM option is a low cost, "add-on" solution to customer's hosted ERP solution with WatServ.
  3. Higher cost than option one.
  4. Limited integration availability or hosting of custom web pages.
  5. Multi-tenant engineering limits the availability of hosting company to schedule outages for patch updates or code promotions on a 
WatServ Hosted,       Single Tenant,      Private Cloud  Deployment Customers have a choice of buying the CRM software license in the traditional "perpetual" license manner or as a service from your Microsoft Reseller (VAR).
Software pricing varies based on the edition, modules selected and user counts.
  1. Customers can purchase the licenses perpetually or as a service from their Microsoft Reseller.
  2. No infrastructure or support software to purchase.
  3. Maintenance is included in the software price if SaaS option chosen.
  4. You can migrate to any of the other options.
  5. Complete flexibility for integrations, webpages and performance.
  6. Guaranteed reliability.
  7. WatServ's High-Touch Customer Support.
  8. A single tenant environment that is dedicated to one customer allows for complete flexibility to install paches and make code changes whenever needed without restrictions.
  9. WatServ's High-Touch Customer Support.
Higher cost than options one or two but much lower cost than Option four.
 Customer Hosted, On-premise,
Sngle-Tenant, Private Cloud Deployment
Customers buy the CRM licenses in the traditional, up-front purchase from a Microsoft Reseller.
Software pricing varies based on the edition, the modules selected and the user counts.
  1. Complete flexibility for integrations, webpages and performance.
  2. Single tenant engineering allows for complete flexibility to install patches and make code changes whenever needed without restrictions.
  1.  Highest cost, highest risk option.
  2. No ability to buy CRM licenses as a service.
  3. Customer must purchase CRM licneses up-front plus all required infrastructure and supporting software.
  4. Customer must provide experienced IT skills to support the solution.
  5. Software maintenance is extra.
  6. No guarantee of performance and reliability ("best-efforts" only). 
  7. Most customers dramatically underestimate the total cost of ownership associated with managing the infrastructure and applications.

WatServ's "High-Touch" customer support provides the customer with a quality of support that is un-matched in our industry.     

If you have global considerations, WatServ is your logical choice.  We have users connecting from 37 countries.  We have offices in the USA, Canada, China, Brazil, Australia and Ireland.  Our data centers are located in the USA and Canada.   

WatServ acts as an extension of your IT department by providing experienced IT resources without adding headcount.  Typically, we run Dynamics CRM for half the cost of running CRM on premise.    

Our "High-Touch" customer support involves assigning several named experienced WatServ CRM engineers to support every CRM customer.  End-users can use any of four methods for contacting customer support 24x7x365 worldwide.  Customers enjoy the following benefits:

  • Secure Dynamics CRM system - more data center security audits than any competitor
  • Lower cost - half the cost of running Dynamics CRM on premise 
  • Reliable CRM system - guaranteed uptime 
  • Conserves cash - no capital spending 
  • Low risk -  subscription pricing avoids any capital spending 
  • Flexibility - subscription pricing maximizes cost control 
  • Scalability - infrastructure increases as needed

Keywords: Cloud Computing, Computing Solutions, customer support, Hosted Microsoft Dynamics

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