By: Niteflux  09-12-2011
Keywords: credit card

Paid Repairs

When returning a product for paid repair, you must pay a non-refundable submission fee of $10 by credit card. When we receive your product, we will contact you with a quote for the repair and return shipping; if you accept it, we will charge the balance of the cost to your card.

Warranty Claims

If your NiteFlux product is still under warranty and was purchased from a shop, you should ask its staff for service before making a warranty claim here. If they keep stock, they may replace it immediately, but this is done at their discretion, and they are entitled to return it to us instead. If you prefer, you can always deal directly with NiteFlux for your warranty service.

A warranty claim may only be made by the original purchaser. Products bought from online auction sites (such as eBay) are excluded. Heavily discounted items (2/3 or less of RRP) are often know to be very old at the time of sale and are excluded.

I understand that I must include dated proof of product purchase when making a warranty claims. If not included or invalid, my claim will not be processed.

View Or Edit Your Service Record

You can view or change any of the details of an existing record, including converting an invalid warranty claim to a paid repair and making additional payments for an existing repair. Any comments added by NiteFlux service staff will also appear.

The information in this article was current at 06 Dec 2011

Keywords: credit card

Contact Niteflux

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