American Solutions Inc:MaintenanceSupport

By: American Solutions  09-12-2011
Keywords: IT Management, Value Proposition

Enterprises have significant investments in IT assets to execute their business and derive appropriate returns. These investments are made over a period of time and spread across the technology spectrum; spanning from legacy platforms to client-server systems to more contemporary multi-tier browser-based systems.

AMSOL has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.

Our maintenance capabilities include:

  • Documentation of existing application
  • Production Support
  • Incident Report (IR) resolution process
  • Root-cause analysis
  • Enhancements
  • Testing
  • Release Management

Our unique value proposition lies in our ability to:

  • Use global delivery model for application maintenance
  • Use the knowledge acquired in coming up with transformation plan
  • Improve the productivity thus reducing the cost of maintenance
  • Provide consultancy on the disposition plans Transform/Retire/Consolidate/Replace) for the applications
  • Availability of support team round the clock

Our services include:

  • Portfolio Analysis to ensure Business-IT alignment
  • Offshorability Analysis
  • Application Management
  • Application Maintenance
  • Application Support
  • Helpdesk

Business landscapes are continuously changing, with the continuous emergence of newer and better technologies. As a result, managing IT and application maintenance to keep in step with the changes can prove quite challenging.

Surveys of IT spend indicates that organizations spend up to 70% of their IT budget on non-discretionary costs — in other words, costs to maintain current IT functionality and operations. Therefore, it is imperative that the costs of IT management and application maintenance becomes more effective and efficient, thus providing your business the edge to compete.

At AMSOL, we have a strong history of managing and future-proofing mission-critical applications for our clients. Our application management and maintenance processes ensure that your systems are flexible and evolve with your business. This approach enables you to meet customer commitments. Our services help reduce the time you spend on “keeping the lights on” and focus on new IT functionalities and improvements. We achieve this via our 3-phased approach to Application Maintenance.

  • Corrective Maintenance
  • Adaptive Maintenance and
  • Perfective (preventive) Maintenance

We start at the first level, i.e. corrective maintenance and over time evolve to the most advanced level, i.e. perfective maintenance. Our Maintenance methodology is backed by years of experience and our extensive knowledge base of technologies and domains. While we do this, we adhere to stringent Service Level Agreements (SLA) and enable you to reduce the Total Cost of Ownership (TCO) for your applications.

Keywords: IT Management, Value Proposition

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