smartMANAGER

smartMANAGER from Witz Education

By: Witz Education  10-01-2013
Keywords: Management, Leadership Training, Personal Development

Witz smartMANAGER provides performance development every manager needs to master – regardless of how long you have been managing. This highly proactive program delivers team management skills refining your ability to adjust to changing circumstances. smartMANAGER produces original solutions that drive performance. The complete program is 4 days long, split into two sessions of 2 days each. It is MANDATORY that Part 1 be taken prior to Part 2 and highly recommended that you take the first Part 2 session offered following your Part 1 session. Itinerary Day 1 Learning About Self and How Others Perceive You Discovering who you are – the benefits and disadvantages of your communication style The foundation of the interactive process – the rules that create effective communication Constructing what to say – the how, when, where & why Objectives – how to zero in on getting the outcomes you want Avoiding typical and complex communication traps that hook you The correct way to approach a variety of personalities. Day 2 The Correct Way to Plan Your Interactions With Others Shaping and influencing focused outcomes A fresh solution-based approach to recurring problems The power of strategy – ways to navigate through challenging managerial issues Reading the right signs – what is said and what is meant Transitioning from strategy to competent application Providing feedback – how to motivate, recognize & reward Day 3 Expressing Yourself Using Emotional Intelligence Managing your instinctive reactions to avoid unfavorable outcomes Truly successful strategies that build emotional bridges – reaching within yourself Counter-acting the emotional arguments that cause erratic decision-making Creating collaboration for preferred outcomes Moving past instant gratification to create permanence Going beyond emotions – a logical approach to finding solutions Day 4 Advancing Outcomes Through Assertiveness Correcting the misperceptions behind aggressive and assertive behaviors What creates aggressive behavior and passive non-reactions in others Understanding how to be assertive in a work environment How to respond effectively to the range of reactions you face Neutralizing the bully Making assertiveness comfortable for both parties

Keywords: Leadership Training, Management, Management Training, Personal Development

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