CALMS (Customer Acquisition & Lifecycle Management) has become the solution of choice for credit providers around the globe.
It is the enterprise strength framework that covers everything from front to back office management. But life doesn’t stand still. The marketplace is constantly changing, competitive pressures are increasing and suppliers are constantly seeking new ways to improve operational efficiencies and drive down costs.
They are also seeking ways to satisfy a rapidly developing expectation for browser-type, intuitive interaction with customers and business partners.
That’s why we have launched a whole new solution, built on new technology, based on proven market strategies - CALMS2.
..delivering superior customer experience and satisfaction
CALMS2 is a natural extension of the finance industry’s favourite enterprise strength business solutions.
CALMS2 is an ‘Architecture of Participation’ that brings the business benefits of Web 2.0 customer collaboration to the finance sector for the very first time.
CALMS2 is an intuitive, portal-based framework that delivers end-to-end self-service and personalized solutions to customer, dealer and agent. A solution that adapts to each customer to meet the service expectation of the most demanding ‘know me, show me’ user. A true business differentiator.
CALMS2 supports the complete lifecycle of leasing/financing contracts from marketing and point of sale through to credit approval, contract management, in-life customer support and remarketing.
And it offers all the benefits of straight-through processing. Bottom line, that translates into lower transaction costs, higher service levels and improved business integration with partners all along the value chain.