Outsourced Managed IT, Technical Support Services, and Network Solutions for SMB in Toronto

By: Virtual Techpool It Support Services  09-12-2011

Services In a Nutshell

Virtual TechPool's main objective is for you to benefit from our services.

We will resolve all your IT issues and provide you with the tools to increase your productivity, so you can focus on your business.

Procurement practices – We assist in helping you make the right choices for Hardware, Software and licenses. We have relationships with multiple Hardware and Software resellers to help you make an informed decision.  Our mandate is to help you make the right choices based on your needs and not the costs so we pass along the Vendor discounted prices directly to you.

Cost savings - Available resources of a team of IT specialists for less than the cost of one full time in house IT employee.  Direct Reseller prices from Vendors.  We provide you as much savings so you can afford to purchase the IT equipment that will add value to your business.

Improve Quality – Employees regularly update certifications to ensure we provide the newest technologies and the trained staff to help improve the quality of services and products.

Client Management – Each client organization is designated a single point of contact.  This allows for highly responsive and direct communications and service and helps to define the accountability to ensure Virtual TechPool is meeting our commitments to our clients.

Vendor Management – Virtual Techpool works with our vendor partners to provide an easier, coordinated process to offer managed and up-to-date asset management for our clients.

Targeted Services

Most IT companies offer every service imaginable and in doing so either charge a higher rate or provide inadequate service. Virtual TechPool takes on a focused approach on IT support services. This allows us to eliminate all the excess, non-value adding services and non-technical management which allows us to lower the IT Total Cost of Ownership and further benefit our clients by passing those savings along. We work to provide managed services to our clients through our vendor partnerships who are dedicated specialists in their field.

Since our directive is mainly to provide support services, we do not profit from the procurement or referral process. This enables us to pass on the full savings to our clients which in turn allows business to free up time from their IT concerns so they can focus on their company's strategic roles

Essential Services

User Support

Virtual TechPool will manage and troubleshoot user issues.  Identify re-occurring issues and common trends and isolate the root causes.  We resolve incidents by recommending equipment replacement, configurations changes, or user training.

Virtual TechPool provides a lower resolution time for incidents and provides a pleasant client experience.  We work to identify client requirements and issues, and develop appropriate service levels with the clients.

IT Support is provided 24x7

Proactive

Proactive work will be performed on a monthly basis and generally constitutes 30% of the work performed for the client.  Proactive work is an essential service as it detects, prevents, and repairs issues before they occur:

Security Maintenance (Patches, Antivirus and Firewall/VPN) Data Management – Including Data Organization and Protection (Capacity planning, Backup and Archive) Documentation verification and Updates Power and Environmental Management and control – UPS, Temperature, Humidity, Physical security
Micro-consulting

Virtual TechPool helps clients standardize equipment that is technically suited for their requirements.  Our considerations revolve around reliability, technical and cost effectiveness, and energy efficiency.

We implement Green IT best practices when possible to promote economical and environmental sustainability and provide updated information on key technologies to determine best-fit technology for the company’s requirements.  This also allows us to provide efficient quoting and deployment, and comprehensive project proposals.Since Virtual TechPool is not a reseller, we research IT related services and eliminate third party vendors and reseller to provide a greater savings on IT services such as listed below:

Internet
Webhosting
Email hosting
Dedicated Servers

Emergency

Virtual TechPool provides emergency IT support 24/7.

We establish client points of contact and emergency protocols to properly notify and communicate and efficiently handle the emergency incident. A post-emergency incident report will follow for Emergencies affecting the Network Infrastructure.

Service Catalog


The Virtual TechPool Guarantee

Virtual TechPool firmly believes that the client should be 100% satisfied in all areas of their IT support. 

To ensure we deliver the high quality that all clients deserve, we provide a 3 month window from the beginning date of service for the client to cancel their IT agreement without penalty if they are not completely satisfied. 

We’ll also help you transition to the company of your choice with no hassle and no extra cost to you.


Contact Virtual Techpool It Support Services

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