TOPdesk | Overview

By: Topdesk  09-12-2011

There is more to buying software than just receiving a CD-ROM. To get the most out of your software you will need a complete bespoke package of services. By implementing TOPdesk software, and training your employees, we can help you to improve your organization. Find out more about what our consultants can do for you.

When discussing the implementation of software, we're not just referring to the installation on your server. Our consultants will ensure that:

  • TOPdesk is seamlessly integrated with your existing hardware and software
  • TOPdesk is tailored to your specific wishes
  • your employees become TOPdesk specialists

The quality of the service you provide relies heavily upon three elements: your employees, the work processes and the supported application. Our consultants:

  • provide insight into how your organization functions
  • can quickly and easily measure the perfomance of your organization
  • use gathered information to further streamline your processes
  • help you to make optimal use of the software

Our courses help your employees to work more efficiently with the processes of your service organization. After the training you will:

  • learn the basics and become a TOPdesk expert
  • be able to integrate the processes¬†within your work¬†
  • be prepared for the ITIL Exin exams

Other products and services from Topdesk


TOPdesk | Facilities Management

You can streamline your entire facilities infrastructure with this affordable, first-rate CMMS (Computer Maintenance Management System) application, which assists you in virtually all aspects of facilities management. TOPdesk offers optimized support for processes such as reservations, fleet management, key management, branch management, maintenance, contract management and long-term planning.


TOPdesk | Human Resource Management

TOPdesk is a service management solution that helps you streamline these processes, leaving you with more time to focus on your staff and organization. Processing queries, requests and calls and providing information are among the core tasks of an HR department. The HR department possesses a large amount of knowledge on procedures and information on terms of employment.


TOPdesk | IT Service Providers

Customer management, contracts and complaints registration, and gathering knowledge are of utmost importance for your service desk to function optimally. A high-quality service level is of vital importance; a good relationship with your customers is after all central.


TOPdesk | IT Departments

Processing incidents, service requests, questions, complaints, maintenance and malfunctions are just a few of the tasks that an IT department carries out on a daily basis. From help desk employee to supplier, from branch to workplace: you can monitor your entire organization with just one application. A good overview always provides your help desk employees with relevant information at hand for processing calls.