TOPdesk | IT Service Providers

By: Topdesk  09-12-2011
Keywords: service desk

Does your organization provide IT products or services to other organizations? A high-quality service level is of vital importance; a good relationship with your customers is after all central. Customer management, contracts and complaints registration, and gathering knowledge are of utmost importance for your service desk to function optimally.

When a customer contacts your service desk, you certainly wish to know with whom you are doing business. TOPdesk software enables you to always have all data at hand; not only address data, but for example also maintenance contracts and the history of the relevant customer appear on your screen. TOPdesk can be integrated with your Customer Relation Management system to communicate all the relevant details concerning your customer into TOPdesk. This makes the processing of calls both fast and meticulous.

Via an online support portal your customers can search through your Knowledge base for a solution to their problem or an answer to their question. When a customer cannot find an answer, he or she can easily log the incident via the web-based Self Service Desk.


Contracts and subscriptions

Clear agreements regarding the level of your services help set expectations with your customers and your service desk. By compiling a service catalogue you can record all the products and services that your service desk offers. Your customers will then always know what to expect from you.

Keywords: service desk

Other products and services from Topdesk


TOPdesk | Facilities Management

You can streamline your entire facilities infrastructure with this affordable, first-rate CMMS (Computer Maintenance Management System) application, which assists you in virtually all aspects of facilities management. TOPdesk offers optimized support for processes such as reservations, fleet management, key management, branch management, maintenance, contract management and long-term planning.


TOPdesk | Human Resource Management

TOPdesk is a service management solution that helps you streamline these processes, leaving you with more time to focus on your staff and organization. Processing queries, requests and calls and providing information are among the core tasks of an HR department. The HR department possesses a large amount of knowledge on procedures and information on terms of employment.


TOPdesk | Overview

By implementing TOPdesk software, and training your employees, we can help you to improve your organization. To get the most out of your software you will need a complete bespoke package of services. There is more to buying software than just receiving a CD-ROM. Find out more about what our consultants can do for you. Learn the basics and become a TOPdesk expert. Be prepared for the ITIL Exin exams.


TOPdesk | IT Departments

Processing incidents, service requests, questions, complaints, maintenance and malfunctions are just a few of the tasks that an IT department carries out on a daily basis. From help desk employee to supplier, from branch to workplace: you can monitor your entire organization with just one application. A good overview always provides your help desk employees with relevant information at hand for processing calls.