TOPdesk | IT Departments

By: Topdesk  09-12-2011

Monitor your organization with one application

Processing incidents, service requests, questions, complaints, maintenance and malfunctions are just a few of the tasks that an IT department carries out on a daily basis. In order to process these calls smoothly and correctly, a quick and accurate registration of data is essential.

A good overview always provides your help desk employees with relevant information at hand for processing calls. In TOPdesk you do not only register incidents, but also the persons and objects (hardware, software, inventory) involved. These data can be easily imported from third party databases such as Active Directory. From help desk employee to supplier, from branch to workplace: you can monitor your entire organization with just one application.  

Work processes

Working with processes can save your organization both time and costs. That is why TOPdesk follows the ITIL method of describing procedures according to 'best practices'. It provides a clear insight into the course of events at your helpdesk.

Other products and services from Topdesk


TOPdesk | Facilities Management

You can streamline your entire facilities infrastructure with this affordable, first-rate CMMS (Computer Maintenance Management System) application, which assists you in virtually all aspects of facilities management. TOPdesk offers optimized support for processes such as reservations, fleet management, key management, branch management, maintenance, contract management and long-term planning.


TOPdesk | Human Resource Management

TOPdesk is a service management solution that helps you streamline these processes, leaving you with more time to focus on your staff and organization. Processing queries, requests and calls and providing information are among the core tasks of an HR department. The HR department possesses a large amount of knowledge on procedures and information on terms of employment.


TOPdesk | IT Service Providers

Customer management, contracts and complaints registration, and gathering knowledge are of utmost importance for your service desk to function optimally. A high-quality service level is of vital importance; a good relationship with your customers is after all central.


TOPdesk | Overview

By implementing TOPdesk software, and training your employees, we can help you to improve your organization. To get the most out of your software you will need a complete bespoke package of services. There is more to buying software than just receiving a CD-ROM. Find out more about what our consultants can do for you. Learn the basics and become a TOPdesk expert. Be prepared for the ITIL Exin exams.