Monitor your organization with one application
Processing incidents, service requests, questions, complaints, maintenance and malfunctions are just a few of the tasks that an IT department carries out on a daily basis. In order to process these calls smoothly and correctly, a quick and accurate registration of data is essential.
A good overview always provides your help desk employees with relevant information at hand for processing calls. In TOPdesk you do not only register incidents, but also the persons and objects (hardware, software, inventory) involved. These data can be easily imported from third party databases such as Active Directory. From help desk employee to supplier, from branch to workplace: you can monitor your entire organization with just one application.
Working with processes can save your organization both time and costs. That is why TOPdesk follows the ITIL method of describing procedures according to 'best practices'. It provides a clear insight into the course of events at your helpdesk.