TOPdesk | Human Resource Management

By: Topdesk  09-12-2011
Keywords: service management, service desk

The HR department places the people in your organization at the centre of attention. Processing queries, requests and calls and providing information are among the core tasks of an HR department. During this process, it is essential that information is kept up to date. TOPdesk is a service management solution that helps you streamline these processes, leaving you with more time to focus on your staff and organization.

Procedures and information

The HR department possesses a large amount of knowledge on procedures and information on terms of employment, holidays and annual leave arrangements. All this administrative information can be stored in a Knowledge base. Managing and updating this information is made very easy.

TOPdesk software helps you to process the questions of your colleagues. You can choose to answer the question directly, or incorporate it in your workflow. You can distribute the calls among your specialized HR employees, by planning the different tasks into your daily routine.

A powerful tool for HR is TOPdesk's Self Service Desk. It allows your colleagues to search through the Knowledge base and post questions themselves. The Self Service Desk functions as a web-based feedback system for all HR-related matters.

If you wish, TOPdesk can be integrated with your current HR software. Of course we also take care of importing any staff data to TOPdesk, ensuring an easy and quick registration of any incoming calls and queries.

Keywords: service desk, service management

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