Business Planning & Management - The Taylor Reach Group – Call Center Consultants

By: The Taylor Reach Group  09-12-2011

The Taylor Reach Group offers customer interaction and contact center consulting services to many companies that leverage contact centers as a key communication channel with their customers. Our experience, both in North America and internationally make us uniquely qualified to assist organizations that are frustrated with strategic and executional shortcomings within their organizations.

Effective methodologies and processes are the key to a successful customer interaction strategy. We can help you navigate the challenges associated with…

  • strategic planning
  • business planning
  • organizational development
  • team building
  • process design
  • privacy & legislation compliance
  • regulatory compliance
  • management & re-engineering
  • contact center strategic planning
  • contact center design
  • contact center location selection
  • operational methodologies
  • relevant technologies
  • business plans
  • business cases
  • feasibility studies
  • custom research
  • sales coaching
  • performance benchmarking
  • customer satisfaction analysis

Other products and services from The Taylor Reach Group


3PQM- Outsourced Quality Measurement - The Taylor Reach Group – Call Center Consultants

How often has your team failed to meet the minimum number of monitors in a month?Also because each supervisor does the listening and scoring as discrete tasks there is often no roll up of the agent’s scores team or group levels; and virtually no historical tracking of overall center performance.


The Taylor Reach Group – Call Center Consultants

TRG Drives Service Level Improvement in 6 weeks.TRG helped an established services organization dramatically improve their service level in only 6 weeks through an integrated approach to service delivery. This very successful services organization faced a number of challenges; high turnover, low agent productivity, incomplete and inadequate training materials.