Strativity.com - Services

By: Strativity  09-12-2011
Keywords: profitability, Customer Loyalty

Where do you start? There are so many customer touch points, so many opportunities to delight or disappoint a customer. How do you know what’s most important? And how can you prove the financial value of Customer Experience Management to your CEO?

The Strativity Group can help you define and accelerate your Customer Experience Strategy. Using proprietary tools and methodologies, we can diagnose your company’s state of readiness for Customer Centricity, identify Experience Gaps, prioritize investments, increase cross-functional collaboration and inspire employees to create extraordinary customer experiences.

Most importantly, you’ll be able to prove that great customer experience leads to greater customer loyalty, innovation and profitability.

Let your experience begin!

Keywords: Customer Loyalty, profitability

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Economics of Customer Experience Analysis

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Strativity.com - Customer Experience Education Programs

Successful companies that win based on customer experience differentiate themselves through the education provided to their employees. From customer experience 101 to reaching for excellence, our programs will address your unique needs. From executives to customer facing employees, we have the program you need. Education Programs for Customer Experience Professionals. Education Programs for Managers and Executives.