Simnet Remote Managed Services solves the IT support puzzle with 24×7 remote monitoring, management and problem resolution for your critical systems.
- Reduce the cost of keeping your IT systems up and running around the clock
- Stay focused on serving customers and building your business
- Choose from flexible service options and escalation rules tailored to your budget and the way you operate
- Access to Simnet staff of certified experts in IT infrastructure and applications
Your business requires reliable IT systems for every aspect of operation from back-end applications in finance to customer-facing web sites and portals. Keeping your systems up and running, and operating at peak performance, day and night, can be a challenging task, especially with limited IT staff and shrinking budgets.
With Simnet Remote Managed Services, we can help you meet this challenge, save you money and deliver measurable results.
With Simnet Remote Managed Services, we monitor your critical systems, networks and applications remotely from our Network Operations Center (NOC), which is staffed 24×7 with experts in systems, networks and applications who have been certified by Sun, Cisco, Microsoft, Oracle and other vendors. We utilize an extensive monitoring and reporting system located in a secure, fault-tolerant, Class-1 data center.
Our secure, web-based Customer Portal, you have visibility into the health of monitored systems, Trouble Ticket status and history, custom reporting and more.
When it comes to managed services, one size does not fit all. Each system we monitor or manage can have a unique, associated escalation rule, so the action taken when a fault occurs can be tailored to meet your exact requirements and budget. Depending on the level of service desired, our NOC staff can fix the problem directly and/or escalate to your IT staff to resolve, or dispatch a third-party service organization on your behalf. Simple monitoring or extensive, proactive management – it’s your choice.
Our services are affordable for businesses of all sizes, and because the installation and setup is streamlined, you can be up and running quickly with no disruption to your production systems.