SIGMA SOFTWARE - Customer, Order & Revenue Management
service providers, Call centre, Revenue Management
A Proven Customer, Order and Revenue Management
Platform for High-Transaction, Customer-Facing Service Providers
Service providers are more focused than
ever before on reducing operating expenses, increasing revenues and
improving customer satisfaction.
- Manual and disjoint customer, order and
revenue management processes lead to more rework, rekeying and data
quality issues, which ultimately decrease productivity, increase
operating expenses, and lead to frustrations and dissatisfaction on the
part of customers.
- Additional costs are incurred and opportunities lost
when extending cumbersome and not-easily-adapted customer care and
billing to new sophisticated services.
- Competitive advantage comes to
the service provider that is able to provide a positive customer
interaction with the call centre or with billing due to increased
reliability and efficiency of business processes and business workflows.
To address these industry challenges, Sigma developed OmniCare, a
complete end-to-end customer, order and revenue management platform optimized for
high-transaction, customer-facing businesses, like those in the
telecommunications, finance and other related industry verticals. The revenue stream in such
companies begins with call centres registering large numbers of
customers every day. Orders are then placed which must be validated and tracked to
completion. The service provider then monitors service usage to produce regular invoices and collect revenue.
The OmniCare functionality model consists of three main modules:
Customer Management, Order Management, and Revenue Management. OmniCare
is tightly integrated but loosely coupled. So while OmniCare
pre-integrates these modules so that there is maximum data sharing and
inter-application communication efficiencies, the system's design flexibility allows service
providers to select and adapt specific modules according to
business plans and priorities, and also enables product customization
within tight timeframes and budgets. For more information about the core OmniCare product, click on one of the following
, Customer Care And Billing
, Revenue Management
, service providers