Competitive advantage through customer service

By: Robinson Leadership  09-12-2011

Quality of service is a vital part of winning and retaining customers. The Grid Service Excellence seminar empowers frontline employees to deliver the type of outstanding service that builds loyalty — and long-standing, profitable relationships.

Participants develop key skills that help them:

  • Build a strong customer focus and offer service excellence to every customer.
  • Deliver great service from the outset, rather than as a follow-up to complaints.
  • Establish a recovery strategy for the organization.
  • Develop dynamic service-based team support.
  • Apply the appropriate degree of empowerment.
  • Implement service measurement with a view to continuous improvement.

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