Competitive advantage through customer service
Quality of service is a vital
part of winning and retaining customers. The Grid Service Excellence
seminar empowers frontline employees to deliver the type of outstanding
service that builds loyalty — and long-standing, profitable
Participants develop key skills that help them:
- Build a strong customer focus and offer service excellence to every
- Deliver great service from the outset, rather than as a follow-up
- Establish a recovery strategy for the organization.
- Develop dynamic service-based team support.
- Apply the appropriate degree of empowerment.
- Implement service measurement with a view to continuous improvement.