The RamSoft Sales and Project Management team is dedicated to making your experience with every RamSoft solution as positive as possible. We strive to meet and exceed all of your expectations - because our business is customer satisfaction and quality patient care.
Our customer relations services are offered to our customers during both the pre and post installation phases of product implementation to ensure that each person's RamSoft experience goes as smoothly as possible.
With RamSoft you have the ability to Lease, Rent or Purchase. In partnership with a leasing company, RamSoft offers financing for customers. Upon qualification of credit, a facility can have complete RamSoft solution (excluding Gateway Router) and installed for as little as $500 per month for the first six months.
RamSoft project managers provide a single point of contact between the customer and vendors. Experts will coordinate all aspects of a project to make sure that new solutions are implemented within the planned budget and timeframe. Project managers will stay engaged with you from the early planning stages to final system delivery.
A RamSoft expert will engage your organization for a period of time to complete an in-depth workflow analysis. Once this analysis is complete, RamSoft will design an efficient digital solution customized to your organization’s workflow and budgetary needs.
Networked Analysis and Design
RamSoft experts will prepare your network infrastructure for growth before any modalities, image management or information management solutions are deployed. Experts will establish potential bottlenecks, bandwidth requirements and optimize your network to match your workflow patterns. The RamSoft network services consider all of your future expansion needs and guarantee fast and secure image and information access.
RamSoft experts use advanced information lifecycle management techniques to determine the optimal way to accommodate your growing storage needs while reducing operating expenses. Storage consolidation and storage expansion needs are assessed to provide your enterprise with the greatest return on investment.
RamSoft’s professional integration services consistently deliver innovative and cost-effective system integrations to simplify workflow. RamSoft has implemented integrations with many disparate healthcare information systems to meet the needs of the Imaging Technology industry demands.
Application specialists provide training specific to the roles and needs of individual users. RamSoft individual or group training sessions will provide orientation for your staff to facilitate a smooth transition into a production environment.
Training your clinical users is the key to earning the largest return on investment from your digital solution. Our Professional Services training team will train your staff to use your RamSoft digital imaging solution efficiently and effectively to maximize its inherent benefits and increase staff productivity.
Over 22 courses covering over 100 software procedures have been developed to help end users in all roles become proficient using RamSoft. The RamSoft e-learning University is a tool provided for those that require a refresher course on certain features or are a new hire that needs to learn the application.
Our Customer Support team is available Monday - Friday 6AM - 10PM EST. We also provide emergency support 24 hours a day, 7 days a week for customers that are under the RamSoft support agreement.