Platypus Billing System » Products » Helpdesk

By: Platypus Billing System  09-12-2011
Keywords: Platypus

The Helpdesk included with Platypus is a ticketing and help desk solution that provides total accountability for your customer care needs. By utilizing an integrated help desk system, you'll improve your company's customer care performance and lower costs by consolidating all customer data in one place. End-users can track support tickets through the Platypus customer self-care web interface giving them an easy way to track issues without generating further support calls.

Helpdesk features:

  • Efficient self-help to enhance your customer support experience.
  • Smart auto-escalation that saves time and money by automatically alerting you to issues that need immediate attention.
  • Flexible business modeling makes the help desk system fully-configurable to your company needs.
  • Satisfaction Surveys: keep in touch with your user base with surveys that give you insight into how to continue to serve your customers better.
  • Knowledge Base: Learn from experience by developing a database of knowledge for your support team.

Keywords: Platypus

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