Platypus Billing System » Products

By: Platypus Billing System  09-12-2011
Keywords: Web Hosting, Billing, Customer Management

Platypus 7 Now Available

  • PA-DSS Compliance
  • Wombat Helpdesk is now included in Platypus
  • Service Based Radius Integration
  • Service Addresses
  • Many, many minor bug fixes and enhancements

Platypus

Automate your billing, invoicing and customer management with Platypus Billing System — the total billing and customer management solution created specifically for Internet Service Providers and Web Hosting companies.

What is it?

Like its namesake, Platypus is unique. Think of Platypus as the central nervous system of your business that creates a single point of entry for data and stores almost everything that you or anyone in your company would need to know about a customer from billing to services to trouble tickets. Add in a customer web interface that allows customers to self-manage their services, order new services, manage trouble tickets and pay their bills online and you can see how Platypus gives you the tools to help you manage your business better.

What can it do for me?

Platypus Billing System has been designed to alleviate the billing challenges Internet Service Providers and Hosting companies face. That translates into savings, both in time and money, allowing you to stay competitive in a business where customer service is often a key differentiator. Platypus handles all your billing and collection duties, organizes your customer base, allows web-based customer self-management and more. Platypus is the single application that has all the tools you need to manage your business all in one place.

Keywords: Billing, Billing System, Customer Management, Platypus, Web Hosting

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09-12-2011

Platypus Billing System » Products » Platypus » Integration

Platypusd allows the Platypus client to securely communicate with remote Unix and Windows systems in order to provision accounts and is used in conjunction with command line interfaces and/or scripts. Scripts for many popular systems have already been written by the Platypus team, including Control Panels, Mail Servers, FTP Servers, Radius Servers and more.


09-12-2011

Platypus Billing System » Products » Platypus

Customer Self-care Web Interface: Easily setup a complete, customizable customer management gateway with Platypus that gives customers the ability to manage their own accounts including the ability to add services or change tiers, view invoices and trouble tickets or update contact information and billing information.


09-12-2011

Platypus Billing System » Products » Helpdesk

End-users can track support tickets through the Platypus customer self-care web interface giving them an easy way to track issues without generating further support calls. By utilizing an integrated help desk system, you'll improve your company's customer care performance and lower costs by consolidating all customer data in one place.


09-12-2011

Platypus Billing System » Products » Statement Printing

The average price for a standard customer statement is 72 cents for mailing within the continental United States and that includes printing, folding, stuffing, envelope, return envelope, perforated tear-offs and even the stamp. Use Platypus Printing Service, an optional service for users of the Platypus Billing System, and have us print, fold, and mail all of your company's mailings.


09-12-2011

Platypus Billing System » Platypus Professional Service

New customers can save time and money on implementation by enlisting the services one of our team members to assist in initial installation and configuration, data migration and training. Existing customers can take advantage of our custom reporting services or application plug-in development to extend or change the functionality of Platypus.