Osirus - Services

By: Osirus  09-12-2011
Keywords: Call centre

Osirus enables manufacturers and retailers to provide a superior level of after-sales support to their end customers.

We work closely with each of our clients to develop support programs that best suit their product lines, and always take into account projected sales volumes, product warranty and return policies, product complexity, and vendor margins, each of which help us to design the most cost-effective after-sales programs for our clients.

Osirus currently supports more than 100 individual products in the North American market through call centre management, e-commerce solutions, parts ordering and fulfilment, and repair depot services. Our call centre currently manages upwards of 80,000 calls a year, while our fulfillment centre processed 30,000 orders in 2009, half of which were processed through online stores.

Keywords: Call centre

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