Automated Telephone Appointment Reminder Service

By: Nuvoxx Communications  09-12-2011

  • Your customers forget appointments with your organization.

  • Customers don’t show up to scheduled appointments.

  • Customers are not at their home when your technician or salesperson shows up for a scheduled visit.

  • Your key resources are wasted because your customers forget about appointments.

This type of challenge can create costly innefficiencies for your organization. The simple and cost-effective solution is to remind your customers of the upcoming appointment or visit, via telephone. For less than $0.15 per reminder you can save tens of thousands of dollars from being wasted.

NuVoxx Automated Telephone Appointment Reminder Service is an automated service which reminds your customers and other stakeholders of upcoming appointments. This approach can result in significantly reducing the percentage of missed appointments which in turn cuts back the cost associated with appointment handling and resource utilization inefficiencies.

NuVoxx Automated Telephone Appointment Reminder Service

Features : 

  • Completely Automated
  • Automated Telephone Reminder to list of telephone numbers
  • Reminders are dialed out on a pre-determined schedule (e.g. 1 day before the appointment)
  • Professionally recorded and customized message for your organization and specific type(s) of appointment
  • Capture customer confirmation of the appointment
  • Allow customer to connect to your call center or admin staff to re-schedule
  • E-mail integration to immediately notify your admin staff of any changes

Benefits:

  • Reduce costs associated with missed appointments
  • Improve customer satisfaction

Some examples of where the NuVoxx Automated Telephone Appointment Reminder Service can be of use:

  • Patient Appointment Reminders
  • Technician Appointment Reminders
  • Truck Roll Appointment Reminders
  • Financial Adviser Appointment Reminders
  • Insurance Appointment Reminders
  • Other Appointment Reminders
The information in this article was current at 06 Dec 2011


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