unified CRM and workforce management

By: Noble Systems  09-12-2011
Keywords: Productivity, Call Center, call centers

The Noble® Solution 

Noble Systems Offers a Unified Contact Center Platform
The Noble Solution is a comprehensive solution for managing inbound, outbound, and blended customer contacts. This integrated, scalable system includes the key technologies that call centers need most, including:

  • Predictive Dialing (and other automated dialer modes)
  • Inbound Contact Management and ACD with Skills-based Routing
  • IP-PBX
  • IVR software and Text-to-Speech tools for Self Service and Automated Broadcast Messaging
  • CTI for Intelligent Screen Pops and Integrated Agent Desktops
  • Digital Recording, Speech Analytics and Quality Assurance
  • Workforce Management and Real-time Reporting

Enjoy the Benefits of Increased Productivity & Reduced Costs Within a Short Time-Frame
The Noble contact center suite provides seamless integration to existing corporate environments to preserve your technology investment and to give you a quick implementation with lower costs. Here are just some of the benefits that Noble technology delivers:

  • Increases agent productivity to over 50 minutes per hour
  • Provides comprehensive ACD and dialing features and functionality
  • Supports rapid campaign development without complex programming
  • Manages multiple outbound, inbound, and blended applications in a universal queue
  • Includes complete list management support software
  • Integrates a suite of functionality into a single, unified platform
  • Improves quality control and builds first call resolution rates
  • Tracks real-time productivity statistics for staff and project management

Managers & Agents Get More Work Accomplished, Every Day
Noble Systems provides a consistent methodology for managing both the interactions and all the associated customer and product data - saving time and delivering better service. Our unified agent desktops and integrated contact database gives your call center team access to critical customer information and lets them capture new data, saving precious seconds from each call while delivering a higher level of professionalism. Data is updated in real-time for up-to-the-second accuracy in reporting, giving managers the information and decision support tools they need to manage resources and campaigns to meet your program goals and to reach objectives.


Keywords: Call Center, call centers, Predictive Dialing, Productivity

Other products and services from Noble Systems


Noble Care Overview

Noble Systems takes every precaution to ensure a smooth installation process with little required downtime, because we know the value of every dialing minute within the call center. Noble Systems' training programs are designed to help you make the most out of your investment in our contact center technology solution. One of the most significant elements of Noble Systems' turnkey operation is the superior in-house technical team.


Software for quality assurance, customer service, lead marketing and collections

Noble Systems has developed software features that support the requirements for a variety of program types, for both outbound and inbound contacts. The Noble Solution suite is tailored to meet your contact center needs.