The founding partners and key executives of Miratel have been providing a variety of services to the charitable lottery sector since they were first introduced to the Ontario marketplace in the mid 1990s. Having played key roles in establishing the lottery call centre service standards, operational protocols and best practices for this vast fundraising initiative, we are proud to continue to raise the bar to this day at Miratel Solutions. We are celebrating over 10 years of service to many of our current lottery clients who have partnered with Miratel and helped us reach this remarkable milestone.
Miratel continues to refine, modernize, innovate and build on our lottery expertise and remains committed to setting the benchmark as the lottery management industry leader. Over time, our solutions have evolved to include the convenience of complete end-to-end lottery solutions all supervised under one roof including:
- 24 x 7 live response for lottery ticket orders, information inquiries and customer service with 160+ inbound and outbound web-enabled call centre workstations
- lottery ticket/prize cheque/letter mail fulfillment
- customized outbound solutions for lottery courtesy calls
- online ticket ordering
- draw control
- financial management for all payment channels
You can count on Miratel to deliver the results you desire its what we are destined to do.