After the training period is over, you can continue to turn to MED e-care for support. MED e-care's Operating Support Service provides over-the-phone assistance in resolving any computer-related problem (for example, hardware malfunction, operator error, or undetermined origin).
For hours of operation or on-line support service, please refer to the Support section of our website.
MED e-care uses a computerized Customer Service database, designed specifically for MED e-care's users. The database provides MED e-care with critical support information. For example, if a client calls several times with the same issue, MED e-care can diagnose if more training is needed, if many clients call with similar questions, MED e-care considers how the system may be enhanced to resolve the issue. To ensure quality service, the details of a client's software and hardware configurations are centrally stored and are easily available to our Application Specialists. Software Updates
At MED e-care, we take pride in our ability to keep our software current with technology, the marketplace, federal requirements, and regulations that can vary from province to province.
Our Software Update Service provides clients with all new and improved versions of MED e-care's software. This includes program modifications, enhancements, updates because of Federal and Provincial regulations, updates because of provider changes, and updates to take advantage of improvements in technology.
The Software Update Service is one of the most significant components in MED e-care's commitment to its clients and to the continuing care and post-acute care industry. Updates are carefully designed and thoroughly tested. Each release undergoes various quality and performance tests by a team of Quality Assurance prior to release. MED e-care's Technical Writing Department provides revised on-line help and updated users manuals, where appropriate, as a part of each update.
MED e-care's customer communication program has grown with technological advances and the speed of regulatory changes.