Industry Specific Solutions :: Mobile Customer Relationship Management

By: M-trilogix  09-12-2011
Keywords: Warehouse Management

m-trilogix Mobile CRM Lease arrangement

(Mobile Customer Relationship Management)

Industries Supported:

  • Warehouse Management
  • Logistics
  • Transportation

End Users:

  • Management
  • Field Forces (Sales, Delivery)
  • Warehouse Personnel


Out of the box embedded m-CRM technology running on a PDA device which will provide 3 basic modules:

  1. Field Force Management software running on the PDA device which conforms to your business domain.
  2. Warehouse management and bar code scanning of product, with receiving, picking, packing, inventory modules.
  3. Portal browser based application which provides reporting and data views for management and administrators.

  • Synchronization between the PDA's and our Application Server in either batch (via internet) or Real Time (via Radio Frequency).
  • Application integrates with Microsoft Office and Outlook applications.

Client Benefits:

Hardware devices containing the m-CRM application will allow businesses to make a faster return on their investment by standardizing field data capture, reporting, increase efficiency and improve information quality for decision makers.

Key benefits include:

  • Real Time or Batch time data availability
  • Bar Code scanning and labeling
  • Up to date pricing, product and inventory information
  • Standardized data capture, client support and sales processes
  • Accounting information if necessary can be integrated into the application
  • Ability to up-sell and cross-sell existing client base


Data migration and integration from current client management systems to the m-CRM product is not included in the leasing price.

Improve your business and ROI through the productive use of technology.

For m-trilogix product information please see:

Keywords: Warehouse Management

Other products and services from M-trilogix


Distribution and Logistics, Mobile Sales Force Automation

For use in Warehouse Management Systems, and Logistical Delivery Systems.Using the Wi-Fi standard, hardware devices, which include bar code scanning, and advanced software applications running on hand-held computers and desktops we will build a distributed system that manages your workflow electronically.


Cloud Computing Resources

Cloud computing is a growing shift in the way IT is delivered, but developers and IT managers alike still have much to learn about what cloud providers and cloud services can offer. The National Institute of Standards and Technology has published a broad functional definition of cloud computing based on the expected behavior of a cloud computing resource.


Android Apps, Blackberry, iPhone and iPad OS

Frameworks built and which are applicable with the Apple mobile OS include: sales and field audits, store management, some CRM modules and simpler tasks in a sales process. We take our pre-built frameworks and customized them to the business process of our clients employing best business practices in the workflow analysis.


Benefits of cloud computing

You can also reduce your hardware and software requirements and your ongoing costs - maintenance and other upgrades can be managed off-site by your cloud computing service provider. While there are some concerns around data protection, cloud computing can give your business access to professionally managed back-up for all of your business information.


How cloud computing works

Businesses can use smaller, more low-cost portable devices, such as smart phones and netbooks, supporting more mobile and remote working practices. It allows you to run applications through your web browser and save, retrieve or share files that are stored 'outside' your business. SaaS is the most common form of cloud computing used by small businesses, and involves using software hosted on remote servers.


Cloud Computing

Cloud-computing advocates envisage the IT phenomenon in the same terms: "With cloud computing we're seeing a shift from an IT product-led world into an IT service or utility world," says Simon Wardley, a researcher at CSC's Leading Edge Forum, a global research and advisory program for chief information officers.