You have probably noticed that every lab claims “quality” as
its only goal.
So how did that crown with an open contact, even on
the model, get to your office last week?
Truth to tell, most labs just hope that if they say “quality” often
enough, it will just happen.
At LHM, we have a Quality Control Department. Its
supervisors are our president and our general manager.
No case gets in to our technicians or out to our clients
without passing stringent inspections by the quality
control team. Their word is final.
Your lab may be afraid to tell you about that pull
on the lingual of that impression. Rather than ask
you to retake, they’ll “do their best” to
We ask you to recognize us as your partners in dentistry,
not yes-men who are desperate for your business. We
both know that we can’t give your patients the
restorations they deserve unless we both demand the
best of each other.
Your lab may think since that crown with a short margin
and contact point is due in your office in an hour,
it’s better to get it there than to call you
and change the appointment.
We don’t have to.
We schedule a full day in our Quality Control Department
as part of the production process. Yes, this means
that we can’t offer turnaround times quite as
quick as some other labs, but it also means that you
will only have one insertion appointment and happier
We are proud of many things you will see here, but
we are proudest of this: less than two percent
of the work LHM sends out comes back.