Virtual Call Center

By: Five9 Canada  09-12-2011
Keywords: Productivity, Call Center, Call Center Software

Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills.

Walk callers through self service applications or gather caller information needed to identify the best available agent.

Improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications.

Provide dynamic information to your contacts by automatically converting text data into spoken words.

Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.

Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.

Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call.

Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Build advanced software integrations between Five9 cloud-based call center software and other enterprise software applications.

Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.

Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.

Leverage our pre-built integrations to leading cloud-based CRM vendors Salesforce, NetSuite, RightNow, and Leads360.

Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party-contacts.

Increase productivity by simultaneously calling multiple contacts when an agent becomes available, filtering out no-party-contacts.

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call.

Operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.

Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.

Easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.

Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Build advanced software integrations between Five9 cloud-based call center software and other enterprise software applications.

Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.

Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.

Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center.

Leverage our pre-built integrations to leading cloud-based CRM vendors Salesforce, NetSuite, RightNow, and Leads360.

The Five9 Blended Call Center product includes all of the features listed in the Inbound Call Center and Outbound Call Center products:

Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills.

Walk callers through self service applications or gather caller information needed to identify the best available agent.

Improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications.

Provide dynamic information to your contacts by automatically converting text data into spoken words.

Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.

Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.

Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party-contacts.

Increase productivity by simultaneously calling multiple contacts when an agent becomes available, filtering out no-party-contacts.

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call.

Operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.

Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.

Easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.

Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Build advanced software integrations between Five9 cloud-based call center software and other enterprise software applications.

Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.

Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.

Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center.

Leverage our pre-built integrations to leading on-demand CRM vendors Salesforce, NetSuite, RightNow, and Leads360.

Deliver automated messages to your contacts for low-cost appointment reminders, order status updates, and more.

Provide dynamic information to your contacts by automatically converting text data into spoken words.

Operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.

Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.

Easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Build advanced software integrations between Five9 on-demand call center software and other enterprise software applications.

Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center.

Walk callers through self service applications or gather caller information needed to identify the best available agent.

Deliver advanced IVR self-service applications to your callers by enabling them to provide speech input in addition to DTMF.

Provide dynamic information to your contacts by automatically converting text data into spoken words.

Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.

Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Build advanced software integrations between Five9 on-demand call center software and other enterprise software applications.

Keywords: Call Center, Call Center Software, Productivity, Virtual Call Center

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09-12-2011

Call Center Solutions

We recognize there are a number of contact center solutions on the market, so we strive for customer success and service excellence 24/7 whether you are a business start-up, a mid-size operation, or a division of a large enterprise. With our deep call center implementation experience and relationships with customers and partners, we capture business intelligence about our performance that is fed back into our solutions portfolio.