Call Center Solutions

By: Five9 Canada  09-12-2011
Keywords: Call Center, call centers

In today’s complex global environment of new technology, product sourcing, and labor markets, Five9's call center solutions are in the forefront of accelerating call center performance.

Five9 is the market-leader in delivering world-class call center solutions for contact centers on five continents in a variety of industry sectors.

Based on our rock-solid record of reliability, we offer the features, services, and training to get your contact center operational in as little as 48 hours. With our deep call center implementation experience and relationships with customers and partners, we capture business intelligence about our performance that is fed back into our solutions portfolio.

We recognize there are a number of contact center solutions on the market, so we strive for customer success and service excellence 24/7 whether you are a business start-up, a mid-size operation, or a division of a large enterprise. And because we pioneered cloud-based call center solutions, we understand the nuances of outsourcing, process integration, and service level management.

Our software products cover your business needs for functional solutions in inbound, outbound predictive dialing, auto-dialing, and blended environments for enterprises of all sizes. You expect business efficiency and effectiveness with us. You will also see from our featured solutions that you get versatility, innovation, and positive impact on revenue and expense.

Five9 call center solutions applied to your operations deliver high-impact results for:

  • First-time automation of customer service and technical support functions
  • Extended call center infrastructure across boundaries—at home, onshore, and offshore
  • Transformation of existing businesses into full service call centers with new revenue streams
  • Customer intelligence through integration with customer relationship management (CRM) applications
  • Business continuity options in a time of disaster or high risk

Keywords: Call Center, call centers

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