Services | Product | Firmex

By: Firmex Company  09-12-2011

Our clients tell us that the expertise of our Client Services team is just as important as the quality of our product. The strong reputation of our Client Services team members is built on our genuine interest in accomplishing the goals of our clients.

We share best practices with administrators and users. Our collective knowledge has been refined through experience with thousands of sensitive mission-critical projects. We help you keep your project on track, through every stage.


Quick Start to Your Project

Available for all Firmex clients free of charge, the Firmex Quick Start program sets every project, deal or transaction on the right track – even in the tightest timelines:

  • Discovery – Within minutes of becoming a new Firmex client, our team is available to discuss your needs and share best practices
  • Training – Training sessions are always private and unique to each client; you decide who is invited and what project-specific information is included
  • Courtesy Audit – Our team knows how critical it is for your project, deal or transaction to go smoothly, and can help review everything before it starts


Training & Knowledge Base

On-demand access to training, tips & tricks, and quick answers to your questions are available to all users throughout the duration of each project:

  • Arrange one-on-one instruction or team training sessions for your users
  • Browse our in-depth Knowledge Base with quick reference guides for fast answers
  • Watch videos from our How-to Library to explore topics in more detail


Ongoing Support

Enjoy peace of mind that your project is supported by experienced professionals with:

  • Live 24/7 support, 365 days a year
  • Support for users and administrators at any level
  • Professional Services, when you or your clients need an extra hand

Other products and services from Firmex Company


Data Room Solutions | Firmex

Firmex is trusted by over 125,000 active users worldwide for thousands of transactions and projects worth billions. Firmex helps organizations that share large volumes of sensitive documents online for mission critical projects. Go beyond virtual data rooms and use Firmex for all your financial transaction needs and more. Use Firmex for all your secure file sharing needs with no limits.


Security | Product | Firmex

We take extreme measures to secure your data in a world-class SAS 70 Type II compliant datacenter facility hosted by SunGard, the same company that serves the world’s 25 largest financialservices firms. Manage user access to enforce strong passwords, and set password expiry and reuse to ensure consistency with corporate policies. Our uncompromising commitment to security means that no one has access to your information without your permission.


Biotech Licensing | Data Room Solutions

Firmex helps you organize all such data online and share it securely with important stakeholders – from potential partners, clients and lawyers to patent administrators. Whether licensing a new IP process or signing partnerships and joint ventures for specific processes, the sharing of highly confidential information is crucial.


Product | Firmex

Our products enable our clients to securely share large volumes of highly confidential and sensitive documents for commercial and financial transactions, litigation, clinical studies, procurement and regulatory compliance. You can set up complex new projects in minutes – pick a template, upload documents, select your users, and get to work. Firmex makes complex collaborative challenges streamlined, organized and secure.


On Demand | Product | Firmex

Our on-demand approach delivers exceptional benefits beyond the traditional approaches to information technology. Participants on all five continents, in-transit on planes and trains, crossing time zones and languages. Begin your project in minutes – not hours, not days – no matter where you are.


Innovation | Product | Firmex

Our development is client-driven — we’re committed to listening and pursuing innovation in a way that ensures our service provides clients with what they need. The Firmex Users First Community explores new functionality before it is generally available, and provides feedback through regular discussions. No matter what your objectives are, you can depend on Firmex to work with you as a trusted partner.