Services | Product | Firmex

By: Firmex Company  09-12-2011

Our clients tell us that the expertise of our Client Services team is just as important as the quality of our product. The strong reputation of our Client Services team members is built on our genuine interest in accomplishing the goals of our clients.

We share best practices with administrators and users. Our collective knowledge has been refined through experience with thousands of sensitive mission-critical projects. We help you keep your project on track, through every stage.


1

Quick Start to Your Project

Available for all Firmex clients free of charge, the Firmex Quick Start program sets every project, deal or transaction on the right track – even in the tightest timelines:

  • Discovery – Within minutes of becoming a new Firmex client, our team is available to discuss your needs and share best practices
  • Training – Training sessions are always private and unique to each client; you decide who is invited and what project-specific information is included
  • Courtesy Audit – Our team knows how critical it is for your project, deal or transaction to go smoothly, and can help review everything before it starts

2

Training & Knowledge Base

On-demand access to training, tips & tricks, and quick answers to your questions are available to all users throughout the duration of each project:

  • Arrange one-on-one instruction or team training sessions for your users
  • Browse our in-depth Knowledge Base with quick reference guides for fast answers
  • Watch videos from our How-to Library to explore topics in more detail

3

Ongoing Support

Enjoy peace of mind that your project is supported by experienced professionals with:

  • Live 24/7 support, 365 days a year
  • Support for users and administrators at any level
  • Professional Services, when you or your clients need an extra hand


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