Press | Feedback Ferret

By: Feedback Ferret  09-12-2011
Keywords: Mobile Phones, customer feedback, Grand Prix

by Feedback Ferret on July 7, 2011 at 9:06 am

Powerful contextual analysis engine will help analyse customer feedback comments Innovative use of QR codes and SMS at Formula One British Grand Prix London, 7th July 2011 – In an innovative step, visitors to this weekend’s Formula One British Grand Prix at Silverstone Circuits will be invited to use their mobile phones to provide real-time feedback on [..]

Keywords: Contextual Analysis, customer feedback, Customer Feedback Comments, formula one, Grand Prix, Mobile Phones,

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09-12-2011

Customer Feedback | Feedback Ferret

Research from the Internet Advertising Bureau reveals that just 7.7% of consumers have complained about organisations through social media. So it’s perhaps surprising that companies are so proud to boast of ‘listening’ to their customers on social networks. Perhaps they forget that in the vast majority of cases, this small subset of consumers has probably. By Piers Alington on June 3.


09-12-2011

Download | Feedback Ferret

Learn more about the Ferret – Feedback Ferret Customer Feedback Analysis satisfaction scores 2010.pdf. Learn more about the Ferret – Feedback Ferret Customer Feedback Analysis unknown unknowns 2010.pdf. Learn more about the Ferret – Feedback Ferret Customer Feedback Analysis survey tick box 2010.pdf. By Piers Alington on September 13.