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By: Feedback Ferret  09-12-2011
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Keywords: customer feedback, Customer Feedback Analysis, Feedback Analysis,

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09-12-2011

Customer Feedback | Feedback Ferret

Research from the Internet Advertising Bureau reveals that just 7.7% of consumers have complained about organisations through social media. So it’s perhaps surprising that companies are so proud to boast of ‘listening’ to their customers on social networks. Perhaps they forget that in the vast majority of cases, this small subset of consumers has probably. By Piers Alington on June 3.


09-12-2011

Press | Feedback Ferret

By Feedback Ferret on July 7.