Response Manager Screenshots

By: Emailtopia  09-12-2011

With Response Manager, agents can continue to useOutlook 2010, 2007 or 2003. Reduced training time, and no proprietary mail client software is required.

Communication History

Quickly look up the entire history of a message with the Response Manager Find Messages function. Get the customer information you need, when you need it: Right Away!

Response Manager Reporting lets you keep up to date on company, group mailbox, and agent email performance. Don’t guess how you are performing, know how you are performing; and take your.

Automatic Message Assignment

With Response Manager Automatic Message Assignment messages can be distributed based on a round robin or load-balanced assignment scheme. Get to agents as quickly as possible with no human message handling time.

Standard Response Templates

Use Response Manager Standard Responses to instantly reply to incoming messages with or without user intervention. Productivity, accuracy and consistency are optimized, and compliance with corporate policies is maintained.

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Key Features

Pre-defined standard responses allows a consistent, professional reply to common customer inquires that conform to corporate policies. Very intuitive - no training or IT resources required for desktop set-up and is configurable in minutes. The CSR can instantly reply or the Rules Engine can perform an auto-reply with-out user intervention. Load-balancing based on CSR's availability. Uses 4 different allocation Schemes.


Email Management Solution Pricing

Ask about our Professional Edition License & Services Price Bundles and the quick-start pilot project program. The Deployment, Training and Support services needed to implement your solution. Non-Profit, Government, and Education price options available upon request. The solution pricing is based on these key factors. Three Price Tiers: Small, Medium or Enterprise.