With Response Manager, agents
can continue to useOutlook 2010, 2007 or 2003. Reduced
training time, and no
proprietary mail client software
Quickly look up the entire
history of a message with the Response Manager Find Messages function.
Get the customer information
you need, when you need it:
Response Manager Reporting lets
you keep up to date on company, group mailbox, and agent email
Don’t guess how you are performing, know
how you are performing; and
With Response Manager Automatic
Message Assignment messages can be distributed based on a round robin
or load-balanced assignment scheme. Get to agents as
quickly as possible with
no human message handling time.
Use Response Manager Standard
Responses to instantly reply to incoming messages with or without user
accuracy and consistency are optimized,
and compliance with corporate policies is maintained.