is a list of Response Manager's key features:
- No other software
required on desktop.
- Very intuitive - no
training or IT resources required for desktop set-up and is
configurable in minutes.
- Uses 4 different
- Round- Robin
- Load-balancing based
on CSR's availability
- Manual - CSRs can
pick and choose
- Pre-defined Rules
- Route messages by
time,date, message content, customer address and correspondence
a Library of Standard Responses
- Pre-defined standard
responses allows a consistent, professional reply to common customer
inquires that conform to corporate policies.
- Increases productivity,
the CSR can instantly reply or the Rules Engine can perform an
auto-reply with-out user intervention.
- Include variables in
order to provide customizable responses automatically.