At Ektron, successful web projects are the result of proper project planning and a complete understanding of the project requirements by both the development team and the project stakeholders. The right design decisions as well as open lines of communication and collaboration between everyone involved is critical for the project to be a complete success. Our overall service methodology is made up from three main items. First is the project methodology that we use to ensure a proper project execution. Second is our RAMP (Risk mitigation, Adoptability, Maintainability, Performance)) philosophy, the success criteria that each design approach is measured against. Third is our communication methodology, to ensure both proper communication and accountability on the services that are being provided. The success-oriented methodology is only part of the story. At each step, members of the project have very specific roles to play. From project managers to information architects to Best Practice engineers, the roles they play are critical to the successful launch of every Web project.