The bottom line is: Enable collaboration and social interactions only if it adds to your bottom line in the long run.
out: Who are the people that your organisation interacts with?
Employees, investors, partners, customers are usually the major groups,
but dig a bit deeper on their patterns of interaction and you might see
sub-groups such as potential customers, competitors, information and
support seekers, window shoppers.
think about: Ideally, how would your business like to handle
interaction from these groups? What can these people do for you. What
are your business objectives? Think out of the box and discard existing
WE use our experience to map
out a strategy that covers old processes as well as new one. We will
do an ROI analysis for you, as well as guide you on change management.
help you select and deploy the technologies that will enable your
strategy, based on your technology footprint, and other technical
. . . and then we set up metrics,
measure the results against the objectives.